Many businesses boast about having a focus on customer satisfaction, but in many cases, it’s actually an afterthought. Businesses must adopt a strong customer-first strategy if they are going to truly meet customer needs and create amazing experiences. Let’s take a look at ways to build this strategy.

If your business (being it eCommerce, brick and mortar or any other type) is going to attract and retain high-value customers, you have to offer amazing customer support. In other words, you have to build strong relationships, give your customers what they need, and show them you care. So your support team must use the best customer support tools available.