Teams | Collaboration | Customer Service | Project Management

Cut 60% of HR Workload | AI Chatbot That Solves HR Problems with AI Automation & Workflows!

HR teams today spend hours handling repetitive queries like onboarding, PTO, benefits, policies, and payroll. This HR AI Assistant doesn’t just answer questions, it takes action. Reduce HR workload by up to 60% Handle employee queries instantly Automate HR workflows like onboarding, leave, and policies Apply leave, share policies, and manage onboarding automatically Respond in 90+ languages for global teams Work 24/7 without delays.

Found an AI That Does HR Better Than Humans #ai #hrmanager #automation #aiagent

Are HR teams truly ready for the future of work? This video discusses the challenges HR professionals face and introduces how AI for HR can alleviate these pressures. Discover how an AI chatbot can streamline human resource management, making HR automation a reality and improving efficiency with Workativ. If you're an HR manager, HR leader, or business owner, this is how modern teams are scaling HR without increasing headcount. Stop hiring for repetitive HR work. Start automating with an AI HR agent..#HRTech.

Playbook: Turn Silent Signals into Revenue

Get the Playbook Most B2B teams think churn shows up in renewals. In reality, it starts much earlier in the everyday interactions your support team handles. Silent Signals is a practical guide to uncovering the hidden indicators of customer health buried inside support data. Instead of relying on lagging metrics or gut feel, it shows how to identify early warning signs like repeated issues, changes in ticket sentiment, slower response loops, or even unexpected silence from previously active accounts.

The Modern Tech POV with Brent Westerkamp, Director of IT Services, Vermeer

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Brent Westerkamp, Director of IT Services at Vermeer, an industrial and agricultural equipment manufacturer serving customers in over 60 countries. Vermeer took its IT team from 11 to 165 people but the real story isn’t in the headcount. It’s how IT transformed from a cost center into now a strategic driver of the business in one of the most challenging operating environments. In manufacturing, the line doesn’t pause for technology problems.

One-click web crawlers: Instantly connect web content to Zendesk, powering every interaction

Set up web crawlers faster with a simplified, one-click experience. Now you can create a crawler by simply entering a start URL — no need to provide a sitemap.xml or configure sources manually. Zendesk automatically discovers sitemaps, creates sources, and even lets you target up to five specific URLs for more focused crawling. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Guide: Improving Customer Success KPIs with Your Support Data

Most Customer Success teams track the right KPIs but still miss what’s actually driving them. Retention, expansion, and churn don’t happen in dashboards. They happen in the day-to-day interactions customers have with your product or service and your team. If you want to improve your Customer Success KPIs, you need to understand the signals behind them, especially the ones hiding in your support data.

Moving From Spreadsheets to OneDesk: Why It's Time to Upgrade

When you first start a business, spreadsheets are a great way to stay organized. They are flexible, easy to use, and free. But as your team grows and you take on more clients, relying on spreadsheets to manage your operations usually leads to more work, not less. If you feel like you are spending too much time updating rows and columns instead of focusing on your actual work, here is why a PSA (Professional Services Automation) tool like OneDesk is a better fit for your growth.

Embedded mode for Web Widget: Place messaging anywhere on your site | What's New

Embed the Zendesk Web Widget directly into your website layout. Embedded mode lets you place the full messaging experience—or individual components like the conversation list or chat screen—inside custom containers on any page. Create a seamless, branded support experience that fits your site’s structure, while retaining the full functionality and customization of the Web Widget. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

How to Build an AI Agent for HR under 5 Minutes | No-Code AI Agent Demo

In this video, you’ll learn how to build an AI Agent for HR in just 5 minutes using a no-code AI platform. This step-by-step demo shows how HR teams can use AI automation, AI chatbots, and pre-built integrations to streamline daily tasks and automate workflows without any coding. This isn’t just a chatbot. This is a complete AI-powered HR assistant that can answer employee queries, automate workflows, and take real actions across your HR systems.

HR shared services automation: benefits, challenges & AI guide

HR shared services were designed to centralize support and improve efficiency, but many teams today are still overwhelmed with repetitive employee requests, from leave queries and payroll questions to policy clarifications and onboarding support. Despite having shared service models in place, HR teams continue to face delays, rising ticket volumes, and increasing pressure to meet SLA expectations. The core issue isn’t centralization, it’s the reliance on manual case handling.