Change Management with OneDesk
Change management is an approach for managing organizational changes, which can include processes, infrastructure, or technology. The goal is to implement changes smoothly, with minimal risk to users. In the help desk context, the process is usually in reference to IT change management. This article outlines a basic IT change management process with OneDesk. You can change this flow as you see fit in order to align with your organization or goals. A change management process involves.
