A complete guide to AI copilots in 2026
Go beyond simple automation. Learn how AI copilots provide real-time assistance and insights to transform your daily work and accelerate outcomes.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Sandbox version management: Inspect, compare, and deploy Zendesk configurations | What's New
Managing configuration changes across environments can be risky and time-consuming. Sandbox version management gives admins a unified way to inspect configurations, save snapshots, compare changes, and deploy updates between environments. This makes it easier to understand what’s changing, preserve known-good versions, and move configurations with more confidence. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
The ultimate guide to change enablement
Learn how to enable progress and deliver change effectively, without slowing teams down or increasing risk.
HR chatbot examples for employee support (2026)
HR teams spend a large part of their day answering the same employee questions about policies, payroll, leave balances, reimbursements, and benefits. While these requests are necessary, responding to them manually can take time away from more strategic HR initiatives. HR chatbots help solve this problem by automating routine employee queries and enabling faster self-service.
HR Helpdesk Chatbot: Benefits, Use Cases, and Top Tools (2026)
An HR helpdesk chatbot is an AI-powered assistant that automates employee support by handling HR queries, resolving requests, and streamlining internal workflows. Unlike traditional ticketing systems that rely on manual processes and delayed responses, modern chatbots provide instant, conversational support across employee touchpoints. As organizations scale, many are adopting the AI HR helpdesk chatbot to reduce ticket volumes, improve response times, and deliver consistent employee experiences.
10 Tips for Support Agents to Supercharge Productivity
Support agents need to manage high ticket volumes on top of maintaining high CSAT (Customer Satisfaction) scores. Despite this, customers expect fast support. This is why support agents need tools that work with them, not against them. OneDesk is a uniquely powerful tool because it combines a full-featured help desk with robust project management. This integration eliminates the need to switch between apps, but the real productivity boost lies in how you use its advanced features.
IT asset management: Track and manage employee devices directly in Zendesk | What's New
Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do. IT asset management in Zendesk gives internal service teams a single place to track and manage employee devices alongside support tickets. Teams can view asset details like status, ownership, location, and related ticket history, helping agents resolve issues with more context and less back-and-forth. IT specialists and asset managers can even assign devices and manage inventory all within Zendesk.
10 best HR chatbots for SMBs to automate employee support
HR teams in small and mid-sized businesses often operate with limited resources. As companies grow, employee questions about leave policies, onboarding, payroll timelines, and HR procedures increase. Managing these requests manually can quickly become time-consuming for HR teams. This is where HR chatbots for SMBs can make a significant difference. These AI assistants automate employee queries, provide instant answers, and streamline HR workflows without requiring additional HR staff.
How to create an HR chatbot: step-by-step development guide
Modern HR teams start their day with a long list of employee questions. An employee wants to know their leave balance before planning a vacation. Another asks about benefits eligibility during open enrollment. Someone else needs clarity on payroll timelines, while a new hire is looking for onboarding instructions and HR policy details. Individually, these questions seem simple.
Zendesk acquires Forethought, introducing self-improving AI agents to lead agentic service era
We have signed a definitive agreement to acquire Forethought, which will take's ability to learn from every interaction and will amplify it across every channel and platform. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.