If you’re reading this, you probably have an IT support team in your company, but there’s a significant chance you don’t have an IT help desk at your disposal – something that needs to change ASAP. There are a large number of reasons why that should be your number one priority. Here are the ones we consider the main three: At the end of this guide, you’ll have a clear view of how you can make all three (and more) possible. Let’s begin!

Education workflows are notoriously complex, hindering productivity and efficiency within institutions. The solution? Leveraging workflow automation through software that tackles administrative burdens, communication delays, and repetitive tasks. This transformation frees valuable time for educators and staff, which can lead to a focus on enhancing the overall learning experience for students.

Artificial intelligence has the potential to not only improve the customer experience, but also drastically improve the admin and service operations experience. We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organisations using Zendesk an easier way to manage their teams.

In 2023, the success of ChatGPT and other generative artificial intelligence (AI) tools accelerated the IT service management (ITSM) and wider business interest in AI. Consequently, it’s hard to talk or read about ITSM these days without mentioning AI and how it will revolutionise organisations’ IT service delivery and support capabilities.

Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response. With live chat, customers can get real-time support and answers at the click of a button. Years ago, live chat was just text conversations. Today, live chat has matured as a customer service platform, features, and capabilities have expanded remarkably.

The second half of 2023 has ushered in a wave of innovative features, updates and integrations which promise to enhance your experience with HaloITSM. We’re excited to share our handpicked favourites from Q3 and Q4, featuring significant advancements in AI capabilities, project management, and the ever-evolving chat bot. At HaloITSM, we understand the role of feedback and suggestions from our dedicated customers.

The right set of professional services automation features can transform your business operations. ‍ Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.

In the ever-evolving tech world we live in, a single year can seem like ages – and the ChatGPT statistics you're about to dive into confirm just that. OpenAI's beloved chatbot, born in November 2022, has shown that its initial launch was just the starting point for something even bigger, and it’s showing no signs of slowing down. Over the last months, ChatGPT has broken several records.