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Helpdesk

Azure DevOps Integration: Add a Help Desk to Your Software Development Tool

Apr 25, 2024 By InvGate In InvGate
Azure DevOps enables teams to work efficiently together in software development. When combined with InvGate Service Desk, these collaboration capabilities go one step further. The InvGate Service Desk and Azure DevOps integration allows you to link your Azure DevOps Work Items – used to track features, requirements, code bugs, and project development issues – to InvGate Service Desk requests. Once it's set up, authorized users will be able to see the following information in the service desk request.
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teamsupport

Improving Team Efficiency: The Power of Simplified Ticket Management

Apr 24, 2024 By TeamSupport In TeamSupport
Businesses today cannot afford to lag in response times or fumble with clunky support processes. That's where the magic of simplified ticket management comes into play. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.
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teamsupport

Beyond the Ticket: Streamlining Support with TeamSupport Automation

Apr 23, 2024 By TeamSupport In TeamSupport
When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Amid this tumultuous sea of demands, the siren song of automation calls out – promising a haven of efficiency and tranquility. TeamSupport, with its cutting-edge automation features, emerges as the guiding light for software support teams navigating these treacherous waters.
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teamsupport

Customer Support Technology Gives Manufacturing Companies a Competitive Edge

Apr 23, 2024 By TeamSupport In TeamSupport
In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.
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InvGate

6 Things to Consider Before Using AI in Customer Service (+ Examples)

Apr 23, 2024 By Marina Lammertyn In InvGate
Artificial Intelligence (AI) is rapidly advancing across every industry, but is this technology the right choice for your customer service strategy? We've already explored the multiple uses of ChatGPT for customer service, like crafting accurate responses to complaints or creating issue notifications. However, since then, AI has grown and amplified its uses and language models.
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startingpoint

How To Increase Productivity In Operations Management

Apr 22, 2024 By StartingPoint In StartingPoint
Understanding how to increase productivity in operations management is an important part of developing a robust organization that's firing on all cylinders. Improving productivity in operations management translates to utilizing your resources in the best possible way, increasing your output, and ultimately enhancing your bottom line.
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HaloITSM

7 Changes to Improve Your ITSM Knowledge Management

Apr 22, 2024 By Jordan Webb In HaloITSM
Knowledge management has long been an IT service management (ITSM) capability, with it now a management practice within the ITIL 4 body of service management best practice guidance. However, knowledge management is also one of the ITSM capabilities that, while relatively highly adopted, organisations often struggle with.
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InvGate

7 Professional Tips to do Customer Service Management [+Free eBook]

Apr 22, 2024 By Jorge Farah In InvGate
Customer Service Management (CSM) is the backbone of creating enduring customer relationships and driving business growth. This article delves into the essence of CSM, unraveling professional tips and best practices that have been highlighted by industry leaders throughout the episodes of the Ticket Volume podcast.
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SLA Reporting Essentials: Define Clear Metrics. #itil #itservicemanagement #servicemanagement

Apr 22, 2024 By Vivantio In Vivantio
🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.
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startingpoint

Best Customer Onboarding Software For 2024

Apr 20, 2024 By StartingPoint In StartingPoint
The best customer onboarding software will help drive customer success and retention. Acquiring new customers is just the first hurdle. When I'm first introduced to a new service, a smooth onboarding process makes all the difference. It sets the tone for the entire relationship and directly impacts my likelihood of becoming a loyal, long-term user. This is where customer onboarding software comes in, helping businesses like yours turn those initial sign-ups into engaged brand advocates.
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