Teams | Collaboration | Customer Service | Project Management

In this video, we'll discuss how Zendesk's workforce management can simplify your agent scheduling, improve ticket forecasting, and increase team productivity, all natively to Zendesk.

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.

What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️

What does WEM do for me? | Zendesk Customer Success This video will cover what workforce engagement management is, how Zendesk can assist with it, and the benefits that you'll see with your team after you implement it into your practices!

The new Operator Access Isolation feature prevents non-admin operators from viewing or editing other operators’ configurations, such as email report schedules. This setting was introduced in CurrentWare v10.0.2.

Learn how to import your Active Directory security groups into your CurrentWare web console. CurrentWare supports integrations with your Active Directory security groups or organizational units to simplify managing security policies and data reporting processes in the web console. This integration was introduced in CurrentWare v10.0.2.

With the new “Subscribe to Dashboard Widgets” feature you can automatically share dashboard widgets to designated inboxes at a set schedule, much like you can with BrowseReporter’s email reports. In addition, we’ve added the option to manually export the active/idle timeline view as a PDF for easy ad-hoc sharing. This setting was introduced in CurrentWare v10.0.2.

Welcome to the October edition of What’s new in Asana. First, create and edit portfolio rules to curate, maintain, and share large portfolios with the right stakeholders. Next, view a list of all projects created from a project template in the management dashboard. Finally, filter capacity plans by custom fields, project status, and dates to manage projects more efficiently and stay on top of your team’s workload.

Enjoy top Team Europe '24 takeaways and product announcements that will power your teams to make the impossible, possible.