Teams | Collaboration | Customer Service | Project Management

Yes, social loafing, the concept that’s funny as a meme (or a life experience at school or college), is rather frustrating in real life – especially in professional life when you have a lot at stake. Let’s face it, every group project has seen: For this reason, we will talk about social loafing and how project managers can offset its impact.

Without proper governance, the intranet is beset with many problems that eventually kill the initiative: It becomes a content dumping ground, a sinkhole for the organization’s resources, and a significant cause for employee disengagement with the company mission and strategies.

Soulteam is an events services agency operating across the Baltics and Scandinavia. Their mission is to create events that matter, and they’ve organized more than 2,500 events over a 10-year history.

In customer service, a business’s promises only add value when they are guaranteed in writing. Customers want to know that quality and timely service is guaranteed, and that they have specific recourse if things don’t go as planned. Service level agreements (SLAs) designate contracts between a service provider and their clients that define the service provided, as well as the timeframe and delivery method.

Grocery lives in a world of retail unlike any other–there’s no getting away from the fact consumers need to buy the essentials, and those essentials can be found in their local supermarket. Grocery offers a wealth of opportunities to both improve the experience of shopping for everyday essentials, and to tempt shoppers to keep adding non-essentials to their baskets. Inflation is at a 40-year high.

We hear a lot about gamification in IT, but it can sometimes be unclear how to implement it, its benefits and challenges, and which tools are indispensable to succeed. Keeping agents motivated can be a struggle in itself, we know. Staff demotivation is not uncommon due to multiple factors – such as end-user complaints, burnout because of constant incoming incidents, and the monotony of some service desk tasks – and can lead to high agent turnover.

Courier Automations lets you build smart notification workflows. With Automations, notifications can be scheduled, driven by events, canceled, and more. We’ve just completed a big redesign of the automations UI — before this overhaul, notifications were restricted to linear workflows. This made it difficult to build more advanced automations, however the new automations UI, based on React Flow, allows you to build more sophisticated workflows, including those requiring branching logic.

The more potential customers can find your client’s business online, the more often they’ll choose their product or service. Greater visibility means more customers, more sales, and — you guessed it — more revenue. This translates directly into a better bottom line for your agency. Want to know more about search marketing visibility and get some tips on increasing your clients’?