Teams | Collaboration | Customer Service | Project Management

rocket.chat

How the Swedish public sector is modernizing communications without handing over control

Aug 14, 2026 By Sara Ana Cemazar In Rocket.Chat
Trafikverket, the Swedish Transport Administration went live with federation on Rocket.Chat, chatting directly with Försäkringskassan, the Swedish Social Insurance Agency, which runs another Matrix-based platform. Neither agency moved to a shared platform or routed messages through a third-party bridge. Each kept its own deployment, its own admin console, and its own security posture, and users on either side can now open a conversation with the other agency as if they were on the same system.
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Apploye July 2026 Feature Release: Daily Limit, Time-off, MFA, Profile UI changes and more

Aug 14, 2026 By Apploye Inc. In Apploye
Here are the key features we shipped in July for Apploye! In this update, we’re introducing Multi-Factor Authentication (MFA) & Passkeys, Global Tasks, Daily Tracking Limits & Weekday Blocking, Time Off management updates, Profile & Email UI redesigns, and Desktop App v4.5 with stability fixes. Timestamps: Other Changes.
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InvGate

InvGate AI Hub: Artificial Intelligence Capabilities For IT Teams

Aug 14, 2026 By Celeste Mottesi In InvGate
InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams. From resolving employee requests before they become tickets to monitoring the service environment continuously, acting on every moment of the ticket lifecycle, and assisting agents as they work, it is built to empower support teams and augment their capabilities. The AI Hub is available in all InvGate Service Management and InvGate Asset Management plans, for both cloud and on-premise customers.
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miro

The product org's next AI payoff: deciding well, together

Aug 13, 2026 By Mathias Davidsen In Miro
AI has delivered a step change in individual productivity across engineering, product, and design. The defining opportunity now is organizational: turning that individual speed into impact a whole team can feel. For most of software’s history, building was the most expensive step, so teams organized themselves around it. AI has turned that on its head.
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Simpplr

The homepage problem: why one intranet home stopped working

Aug 13, 2026 By Abhishek Srivastava In Simpplr
Every employee opens the same intranet homepage. It doesn't matter what team they're on, what they do, or what they need. The same banners, links, and announcements greet everyone. In trying to be everything for everyone, the intranet homepage ends up feeling relevant to no one.
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workativ

What Is Conversational AI? A Guide to Conversational AI Chatbots

Aug 12, 2026 By Admin In Workativ
A conversational AI Chatbot is an intelligent computer program that mimics real-life human interactions. This is made feasible by the solid basis of machine learning (ML) and natural language processing (NLP). Siri, Alexa, and Google Assistant exemplify the concept of conversational AI. Unlike traditional first-generation bots that deliver canned answers to a set of questions, conversational AI bots are more complex and intelligent.
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Group permissions: Control Copilot feature access by team | What's New

Aug 12, 2026 By Zendesk In Zendesk
Control which agents can access specific Copilot features. With group-level permissions, you can assign enhance writing, similar tickets, and merge suggestions to specific teams instead of enabling them account-wide. Tailor AI access based on team needs, pilot features with select groups, and maintain clearer governance across shared environments. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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troop messenger

How Communication Tools Improve Remote IT Support

Aug 12, 2026 By Archana Reddy In Troop Messenger
Understanding the New Normal: Distributed and Remote Workforces With more organizations embracing distributed and remote work models, IT support has become a critical pillar for operational success. The shift to remote work, accelerated by recent global events, has transformed how teams communicate, collaborate, and access company resources. According to a Gartner survey, 47% of companies plan to allow employees to work remotely full-time post-pandemic, highlighting the permanence of this trend.
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