As Sophos grew, managing their on-premise Atlassian infrastructure and processes grew more complex. By migrating to Atlassian Cloud with the help of their Solution Partner, Sophos has increased productivity all while tripling their global workforce.

Welcome to our first episode in a new series where we interview influential CX Leaders. Recently we spoke to Irit Eizips (Founder, Chief Customer Officer, and CEO @CSM Practice ) about measuring success in Customer Success, important skills in the field, advice for new professionals - and more! "Irit Eizips is a world renowned thought leader who has been pivotal in shaping Customer Success methodologies and best practices. Since 2013, she has been consistently voted top Customer Success strategist and influencers.

Zinus improved their ticket backlog 60x with Netomi - from 3,000 to less than 50! And the results just get 'bed-er'! Read more in our latest case study! https://resources.netomi.com/hubfs/Content%20Library/zinus-case-study.pdf

Hear from Rupal Nishar (Vice President of Customer Success, Netomi) as she talks about why leadership was so important in her decision to join Netomi! Netomi helps companies deliver higher quality customer experiences at scale with AI.

Hear from Anastasia Zdoroviak (Director of Customer Experience, DoorDash) as she talks about the key skills for women transitioning into leadership roles in CX. Netomi helps companies deliver higher quality customer experiences at scale with AI.

The framework R&D group of Samsung MX is creating their own Digital HQ where they can collaborate as if they were playing a game through Slack, which can be more closely connected. "It was thanks to Slack that gave us the best solution in terms of security and productivity that we were able to improve both our performance and our organizational culture." - Sally Jeong, Vice President, Framework R&D Group, Samsung MX

Join Courier pigeons Nica and Shreya as we talk to Hightouch team members Mary and Andrew about how to sync customer data with Hightouch. The Courier and Hightouch integration means that you can send notifications using just a user ID and rely on the integration to find all the contact info you need for your users.

The customer experience is changing - and AI is playing a big role. Hear from Puneet Mehta (CEO/Founder, Netomi) as he talks to Nick Mehta (CEO, Gainsight) about the changes he's seen in CX in this post-pandemic world. Puneet Mehta is the Founder & CEO of Netomi, the world’s leading customer experience AI platform that autonomously resolves customer service issues and enables self-driving customer care. He spent much of his career as a tech entrepreneur as well as on Wall Street building trading and capital markets AI.

Technological advancements are changing the field of customer support - and agents are noticing. Hear from Laura Lakhwara (Sr. Manager CS, UIPath) as she talks about how customer support agents can adjust to these changes to be successful in their roles. Netomi helps companies deliver higher quality customer experiences at scale with AI.