Teams | Collaboration | Customer Service | Project Management

What is the Impact of Work from Home on Employee productivity?

Here we are going to start with, what is the impact of Work From Home on employee productivity. So, as the world got hit by the Covid-19 pandemic, many companies have shifted their employees to work from home. The work-from-home strategy has opened up new opportunities for people to function and manage their work by being out of the office.

ClickUp vs Monday vs nTask: What's the Better Choice of a PM System?

Do you need a PM system but don’t know what to choose? If so, you’re not alone. It can be tough to decide which PM system is best for your business, and the options can be overwhelming. That’s why we’re here to help! In this article, we’ll compare the three most popular PM systems – ClickUp vs Monday vs nTask – and explain which one is best for your needs.

Key roles and responsibilities of a website project manager

Imagine being the CEO or chair of a large corporation. You’d never dream of signing off on an initiative that flushes 12% of your profits down the drain! Yet a lack of effective project management is accomplishing nearly the same thing across all industries: The Project Management Institute finds that 11.4% of resources invested in projects are wasted by projects failing to deliver expected results.

What are Time Logs? How Can They Improve a Company's Efficiency?

They say that time is the most important and valuable resource a business has. And if your people don’t know how to utilize it correctly, it will significantly affect productivity and performance. As an entrepreneur, keeping an accurate account of time is extremely important to your business's success. So, do you know how much time your employees spend on their jobs? How well do they make use of the time you give them?

Driving cost savings through operational improvement

Don’t panic. That’s generally good advice—but when business leaders are facing one of the worst economic downturns in more than a decade, it’s not particularly easy guidance to heed. With inflation hitting a 40-year high, companies like Amazon, FedEx, and Meta are in the unfamiliar position of tightening their belts. Yet crisis breeds opportunity.

5 top reasons why retailers need an endless aisle solution now

Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly. When it comes to shopping, a customer walks into a store and expects an item to be waiting for them on the shelf or immediately available through buy online, pickup in-store (BOPIS). What does this mean for retailers that want to stay ahead of consumer trends? Let’s take a closer look at what an endless aisle is and what it means for the retail world.

8 interesting call center trends from 2022 to watch in 2023

Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. In order to continue delivering seamless customer experiences and generating higher revenue, you’ll need to keep a close eye on the trends leading the call center industry.

4-Days Work week: The Pros and Cons of a New Normal Working Culture

In the ever-changing economy of today, there’s one certain thing, and that’s working smarter than harder has become normal. New cultures, such as working in an open space office, working from home, or building a digital nomad company, all contribute to this new normality. With technology providing more efficient ways to work, there’s no end to opportunities for people to find out what works best for them.

5 Ways to Do Ticket Escalation and Improve your Help Desk Efficiency

Ticket escalation is essential to ticket management and the ticket process flow. In a nutshell, it's a way to provide quick responses to tickets and keep up with your SLAs – which is crucial if we consider that speed is the number one factor that impacts end-user happiness with IT incident resolutions. Therefore, escalation is a way to provide the best possible service for users and customers when requests are reassigned to specialized help desk agents.

What is the Importance of Productivity in the Workplace?

Productivity is an ongoing trendy topic holding a strong position in business growth and development. Therefore, it is very essential to know importance of productivity in the workplace. Or how productivity can help businesses to grow more? Or how beneficial are workplace productivity tools for employees and companies? There are a lot of questions that arise when it comes to productivity. However, productivity enhancement is the most prominent challenge businesses overlook globally.