Teams | Collaboration | Customer Service | Project Management

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6 essential agile templates to streamline your project management

Imagine a project environment where everyone is on the same page, deadlines are met with ease, and changing priorities don’t disrupt progress. For many teams, this is the ideal scenario—a place where every task is clear and organized. Agile project management makes this possible, helping you and your team stay adaptable and focused, no matter how complex the project.

Freshdesk Team Collaboration | Freshdesk Explained

Discover how Freshdesk transforms team collaboration for exceptional customer support. In this video, Shibin from Freshworks demonstrates how Freshdesk's features like threads, tags, and shared ownership empower support agents to tackle complex issues efficiently. Learn how to streamline teamwork, manage tickets effectively, and provide timely, accurate updates to customers.

Top 15 Benefits of Time Tracking Software for Businesses

Unless you have been living under a rock for the past few years, you must have heard of time tracking software solutions. Using such software has many benefits, which will lead your business to success in the work world and environment of today. However, one question still comes to mind. Are we talking about spying on employees here by tracking their work hours? No, we are not. Tracking employee time is beneficial for them and your organisation as a whole only.

How To Manage Agile Projects with Kanban

Managing tasks without a structured approach is like juggling in the dark—inevitable missteps lead to missed deadlines, unclear priorities, and inefficient workflows. For project managers, a transparent system can result in constant bottlenecks, a lack of transparency, and diminished team productivity. In chaotic scenarios, Kanban proves to be a transformative solution.

Top 8 emergency response tools and technologies for 2025

In January 2024, enterprises were shaken by news of Russian hackers breaching Microsoft’s systems and accessing sensitive executive communications. A month later, in February, the Ivanti VPN breach compromised thousands of critical U.S. infrastructure devices. By May, the Volt Typhoon campaign revealed a coordinated effort by a China-linked group to hijack routers and target essential services. Alarmingly, Check Point Research reported a 30% rise in global cyberattacks in Q2 2024.

Know All About Hybrid Workplace Strategy: Steps to Consider

Today, hybrid workplace strategies are a revolutionary approach to workplace management. Integrating remote and in-office work improves procedures and gives employees greater freedom. As COVID-19 has advanced hybrid work model deployment, businesses utilize its long-term benefits, such as greater employee happiness, cost efficiency, and access to a global labor pool. Successful hybrid workplace implementation requires careful planning, open communication, and cutting-edge technology.

Why Does ITIL 4 Break Apart Release Management vs Deployment Management

Ever wondered why ITIL 4 splits out release management from deployment management? These terms used to be the same, but now they’re different. Why? This change is big and shows how ITIL 4 wants to make service management better. In this article we’ll explain why making these two roles clear is key. You’ll learn how it helps in delivering software more reliably and efficiently. What if this one ITIL 4 insight could take your IT service management framework to the next level?

Service Desk Software For Small Businesses + 10 Top Choices

Finding the right service desk software for a small business might seem challenging at first, but it's worth the effort. Small businesses increasingly rely on efficient IT systems to manage customer support, track incidents, and ensure smooth workflows. 91% of service teams note that having a help desk system increases their productivity. If you’re searching for software that fits your organization’s size, budget, and unique needs, this guide is for you.