Teams | Collaboration | Customer Service | Project Management

Podcast

Basecamp for Event Planners | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on April 27, 2023), Ashley, Laura and Kimberly from the Basecamp Customer Success team demonstrate how Basecamp can effectively be used to plan events. Kimberly, a former wedding planner and event designer, walks through an actual event planning set up in Basecamp. The team demos the Basecamp project management software, shares best practices, and answers customer questions live.

Basecamp for Marketing Teams | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on April 6, 2023), Ashley, Laura and Kimberly from the Basecamp Customer Success team are joined by Basecamp's Head of Marketing Glenn Pajarito. During this one-hour session, the team shows how Basecamp can be set up for use by marketing teams while they demo the Basecamp project management software, share best practices, and answer customer questions live.

Basecamp for Web Designers | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on April 12, 2023), Ashley, Laura and Kimberly from the Basecamp Customer Success team are joined by Basecamp Principal Designer Jason Zimdars. During this one-hour session, the team shows how Basecamp can be set up for use by web design teams while they demo the Basecamp project management software, share best practices, and answer customer questions live.

Balancing Cognitive & Emotional Culture for the Employee Experience - Interview with Laila Tarraf

This episode features an interview with Laila Tarraf, author of Strong Like Water. After losing her parents and husband, Laila learned that compassion was essential in her personal and professional life. Prior to writing her book, Laila served as the Chief People Officer for Allbirds and Peet’s Coffee, and was the Vice President of HR for Walmart.com. In this episode, Amanda sits down with Laila to discuss leading with love, harmony between company values and felt experience, and psychological safety.

[Meetup Live] Lessons from Facebook Engineering with Jeff Meyerson

Welcome to the "Hacking the Engineering Process" meetup! You've probably heard him speak while hosting his podcast Software Engineering Daily. He recently wrote a book, Move Fast: How Facebook Builds Software where he shares his many lessons learned during his time there. This meetup will be an open discussion for software engineers and tech enthusiasts to share their thoughts on the leading topic, pose thought-provoking questions for each other, and learn more about how various engineering teams measure developer productivity amongst themselves.

The Remote Work Toolkit Podcast | Sacha Connor

In this episode of The Remote Work Toolkit, we speak with remote work expert Sacha Connor, CEO, and Founder of Virtual Work Insider. Sacha delivers lots of valuable insights on how business leaders can successfully implement a remote work strategy. She shares her deep knowledge of what leaders should focus on during implementation, the challenges they can expect to face, and how remote teams evolve over time.

Courier can disrupt user communication -Sendgrid | Mailgun | Airship | Twilio- Centralized messaging

Troy Goode is based in San Francisco, with his family of 3 kids. They are 10, 8 and 2… so they are back in diapers. He finds family life super rewarding, and loves to go outside, to the park, and spend time with his family. His parents had a boat when he was growing up, and they lived in a rural area. He used to sail down (as a spectator, not a sailor) a nearby river in Virginia. As he got older, he missed the simple peace yet required work that came with sailing – so he picked it back up as an adult.

Courier Notifications | CEO Troy Goode on the Code Story podcast | Startup | Y Combinator S19

Code Story podcast - Season 4 - Episode 13 Troy Goode is based in San Francisco, with his family of 3 kids. They are 10, 8 and 2… so they are back in diapers. He finds family life super rewarding, and loves to go outside, to the park, and spend time with his family. His parents had a boat when he was growing up, and they lived in a rural area. He used to sail down (as a spectator, not a sailor) a nearby river in Virginia. As he got older, he missed the simple peace yet required work that came with sailing – so he picked it back up as an adult.

Support Superhero: Empathy in Customer Service, ft. Charlotte Ward

Charlotte Ward is the Head of Support at Snowplow, a behavioral data management platform that collects and operationalizes behavioral data at scale. She has worked in high-tech organizations from startups to blue-chips for the last 25 years and has been leading teams for the last 16 of those. A Jill of all trades, Charlotte also manages the Customer Support Leaders podcast which has 10,000+ downloads. Join Charlotte and Netomi for a candid conversation about what CX and Support leaders need to keep an eye on in the new era of customer service.

What You'll Find at the Crossroads of Digital Transformation and Compliance

What do risk and compliance functions risk by deferring digital transformation? How can risk and compliance functions jumpstart an organization's digital transformation? Why does intelligent information management underpin the compliance function AND digital transformation at the same time? These and more questions answered in this podcast featuring special guests Alexis Evangelou from Iron Mountain Cyprus and Vanessa Miller of VM Consulting.