We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

If you've been following along with the podcast, you've heard the mention of two-person teams and how 37signals makes the most of its software features and productivity with just two people working together—one programmer and one designer. In this episode of the Rework podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson sit down with Kimberly Rhodes to dive deeper into the concept of two-person teams and share valuable insights on the benefits, challenges, and strategies behind their unique approach.

In this enlightening episode of the Future Workforce podcast, our host Liam Martin engages in a comprehensive conversation with the BPO maven, Derek Gallimore. They delve into the fascinating world of the Business Process Outsourcing (BPO) industry, guiding listeners through a statistical journey of its performance, growth, and evolution. Beginning with a detailed look at industry-specific statistics, they paint a picture of the BPO sector's robust past and its dynamic present. The conversation further dissects profit margins in the industry, providing listeners with valuable insights into the fiscal mechanics of the BPO space.

This episode features an interview with Tina Hawkins, Senior Director of Internal Communications at the NBA. In this episode, Amanda and Tina discuss aligning values externally and internally, keeping communication casual, and how to hold space for employees and leaders to have critical conversations.

This episode features an interview with Pratiksha Patel, Chief People Officer at Branch. In this episode, Amanda and Pratiksha discuss meeting workers’ expectations, inclusivity, and upskilling employees.

This episode features an interview with Guido Ditto, Senior Manager of internal communications and employer brand at Coursera. Guido works with Coursera executives and teams to inform, engage, and connect colleagues around the world.

This episode features an interview with Stephanie Briggs, Director of Employee Experience at ivanti. In this episode, Amanda and Stephanie discuss who owns and is responsible for creating the ideal employee experience in an org and how storytelling makes for powerful communications.

In this episode, Carolyn, Julie, and Paralee discuss how they wish Internal Comms to be perceived, learning from their mistakes, and trends they’re looking forward to in 2023.

We explore the exciting potential for leveraging AI in the world of customer service and experience.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

This episode features an interview with with Olga Skouteli, Head of Culture and Engagement at Lilium. In this episode, Amanda and Olga discuss breaking down silos, nuances of language, and their hopes for internal communications in 2023.