This episode features an interview with Betsy Leatherman, Global President of Consulting Services at Leadership Circle. In this episode, Amanda and Betsy discuss leadership development, common mistakes leaders make during layoffs, and the two leadership orientations.

💡 On this episode of #ConversationsWithZendesk, we’re joined by Paulette Chafe, head of consumer insights and research at Zendesk. ⚡️ In our discussion, Paulette shares insights about the integration of AI in customer and employee experiences and how technology is rapidly reshaping the business landscape. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial in Etech's journey. He talks about how the company's focus on culture and servant leadership had a transformative impact on its performance and workforce. .

This episode features an interview with Brian Brockman, VP of Communications, US & Canada at Nissan Motor Corporation. In this episode, Amanda sits down with Brian to discuss transforming work culture, crafting an equitable employee experience, and how internal and external communications can flow together.

This episode features an interview with Preston Lewis, Founder and CEO of Intactic, a modern communications company focused on creating human-centric experiences for people at work. In this episode, Amanda sits down with Preston to discuss the modern employee experience, investing in technology and upskilling teams, and how to create a human-centric work experience.

Liam Martin & Nick Sinclair discuss the transformative impact of artificial intelligence on the accounting industry. While some fear job losses, they foresee an evolution where roles are elevated with a greater emphasis on soft skills like communication and customer service. Nick underscores TOA Global's approach: training accountants to harness AI tools developed by others, instead of competing against them.

This episode features an interview with Julia Christenson, U.S. Employee Experience Chair at Edelman. In this episode, Amanda and Julia discuss the sticky factor of employee experience, the power of employee recognition, and how to establish trust in difficult times.

This episode features an interview with Rajamma Krishnamurthy, Senior Director and Leader of Enterprise AI Strategy at Microsoft. In this episode, Amanda sits down with Rajamma to discuss enabling HR through AI, tackling biases, and improving the employee lifecycle with AI.

Recently 37signals co-founders David Heinemeier Hansson and Jason Fried found themselves at the center of an unexpected internet storm. It all began when David made a significant announcement: Turbo 8 would no longer be using TypeScript. What followed was a whirlwind of controversy and social media fireworks. In today's discussion, Kimberly Rhodes sits down with Jason and David to unpack the impact of social media on these types of discussions and the broader implications of these online controversies on open source contributions.

In this must-listen episode, we bring together Liam Martin and Annette Franz for an eye-opening discussion on how companies can not only survive but thrive during economic downturns. The key? A steadfast focus on both customers and employees.