Teams | Collaboration | Customer Service | Project Management

We’re delighted to share that openDesk now deploys Element Server Suite (ESS) directly from Element. The Element frontend still reflects the openDesk product and branding, but now openDesk deploys Element Server Suite (ESS) directly from Element, the original manufacturer and product owner of the software. It brings hardened Kubernetes deployments, next-generation OIDC-based authentication and the complete ESS feature set to Germany’s sovereign office productivity suite.

Keep your Zendesk plan and give your team a live view of what needs attention. Geckoboard connects directly to Zendesk and puts queue size, response times and team performance on a shared dashboard. See queues building and response times slipping while there’s still time to act. Your team gets the numbers to respond, and you can stop being the person who has to spot every problem.

Bringing an external partner into a conversation shouldn't mean an all-or-nothing choice between locking them out entirely or handing over full access. Wire Drive now offers a middle ground: temporary guests and outside team participants will get view-only access to shared files by default, so collaboration stays open without the risk.

Workplace communication has changed significantly as businesses have adopted remote work, hybrid teams, and digital collaboration tools. Employees now rely on messaging platforms to exchange information, discuss projects, ask questions, and coordinate daily responsibilities. While fast communication can improve productivity, businesses also need to consider how workplace conversations and shared information are protected.

Online retail, store replenishment, subscriptions, and wholesale orders all move through a warehouse differently. Treat them the same and you get delays, extra handling, and inventory that nobody quite trusts. That is why more businesses are moving away from one-size-fits-all fulfillment and building processes around their own products, channels, and customers.

Generative AI has transitioned from a novel innovation to a critical workplace productivity tool. Employees are rapidly adopting various generative AI tools, including Microsoft’s Copilot, ChatGPT (OpenAI), Claude (Anthropic), etc., to code, summarise, interpret, answer questions, and accelerate tedious business processes.

A product manager posts a status update in the team channel on a Tuesday morning. It is four tidy paragraphs, bolded headings, a closing line that says the team “remains committed to delivering value.” Two engineers react with a thumbs up.

Black Friday is just around the corner, and this year’s SaaS deals are shaping up to be the best. As SaaS companies gear up to offer incredible discounts, businesses are not the only ones excited—this is a prime opportunity to score big savings on the tools that can revolutionize your work.

Workstation monitoring is the device-level layer of employee monitoring: a software agent installed on a computer that records application and website use, active and idle periods, and optionally file events and screenshots. Every product page in this category explains that the agent is lightweight, deploys by Group Policy and keeps recording when the machine is offline. All true.