Teams | Collaboration | Customer Service | Project Management

Podcast

Keeping company values fresh with Ann Melinger, CEO & Owner of Brilliant Ink

This episode features an interview with Ann Melinger, CEO and Owner of Brilliant Ink, an agency dedicated to designing meaningful employee experiences. In this episode, Amanda and Ann discuss refreshing company values, engaging with hands-on employees, and how language factors into inclusivity.

The CPR Framework for Being More Efficient at Work

He emphasizes the need for strategic planning and organization, suggesting to focus not only on individual productivity but also on team-wide time optimization. He also alludes to the hidden time costs associated with unproductive meetings, and encourages the use of tools like Fellow to run more efficient meetings..

Democratizing Creativity through AI with Matthew Hutson l Conversations with Zendesk Podcast

On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.

Mastering Operational Efficiency: Insights, Strategies, and the Journey Behind 'Come Up for Air'

Dive into an enlightening conversation with Liam Martin as he hosts Nicholas Sonnenberg, an expert on business efficiency and productivity. Nicholas delves deep into the intricacies of his recently released book, "Come Up for Air," shedding light on the nuances of writing and the art of book promotion. The duo explores the crucial role of operational efficiency, the significance of process documentation, and how modern communication tools are reshaping businesses. Moreover, Nicholas emphasizes the importance of strategic planning and organization, generously sharing wisdom from his rich experience. Gain valuable insights as he introduces the CPR (Communicate, Plan, Resource) Framework, a transformative model for achieving peak efficiency.

Me, we, & world dimensions of employee experience with Nell Derick Debevoise

This episode features an interview with Nell Derick Debevoise, Founder of 3D Performance. In this episode, Amanda sits down with Nell to discuss purposeful leadership, implementing a growth mindset, and the Me, We, and World dimensions of employee experience.

Untapped Potential in BPO Influencer and Affiliate Marketing

Liam Martin engages with Cody Barton, the founder of StartVirtual, a company specializing in virtual assistance services within the real estate industry. They explore StartVirtual's innovative strategy, utilizing influencers and affiliate marketing to bolster their growth. By implementing a performance-based model, influencers and affiliates are incentivized through rewards for referring customers who turn into paying clients. Furthermore, Start Virtual facilitates their promotion efforts by providing them with essential support and resources.

Client Education and Virtual Assistance in the BPO Industry

In a detailed conversation with Liam Martin, Cody Barton, the co-founder of StartVirtual, delves into the vital necessity for enhanced client education within the BPO industry, specifically focusing on the real estate sector. Barton emphasizes how effective training and establishing clear success goals can significantly boost client satisfaction and results. StartVirtual, a company dedicated to offering virtual assistance services in the real estate field, is leading the charge in this innovative approach.

Influencer Marketing in BPO Industry: An Unusual Acquisition Channel

In this interview, Cody Barton, the founder of StartVirtual, discusses the growth and challenges his company has faced in providing virtual assistance services in the real estate industry. Despite the uncertain environment caused by the COVID-19 pandemic, StartVirtual decided to fast-track their launch in March 2020. Cody shares their journey from being a real estate business owner to creating a virtual assistant company, and how they expanded their services to insurance and bookkeeping.

Work-life harmony, not balance with Marla J. Albertie, Owner & Founder of Truth Speaks Group

This episode features an interview with Marla J. Albertie, Owner and Founder of Truth Speaks Group. In this episode, Amanda and Marla discuss why cultural fit is a myth, how to brag about yourself, and what we’re getting wrong about DE&I.

Pardot's Founder, David Cummings' Stories of Startup Challenges l Sit Down Startup Podcast

Join Adam O'Donnell on Sit Down Startup as he sits down with David Cummings, the founder of Pardot, which eventually sold to Salesforce. In this episode, they discuss pivoting from unsuccessful strategies, customer discovery, and marketing automation platform, while sharing their personal stories of startup challenges.