Teams | Collaboration | Customer Service | Project Management

Meet Dotty: the AI Teammate that gets smarter with every ticket

Every ticket your team closes today makes the next one a little easier. That's not a metaphor, it's literally how Dotty works. Dotty is the AI Teammate built into Teamwork Desk. It drafts replies from your help docs and resolved tickets, surfaces the ticket that already solved this exact problem, and summarizes hand-offs so context isn't lost. Your agents review and send: nothing goes out untouched. But the real story isn't any one of those skills. It's what they're building together.

9 best quoting software tools for services firms that price for margin

The quotes that hurt in my agency years weren't the ones we lost. They were the ones we won, priced fast from a blended rate and a gut feel on hours, then underwater a few weeks into delivery. I work at Teamwork.com now, after nearly a decade in agencies. Back then, quoting lived in spreadsheets next to a basic timer, so no quote ever saw what the team actually cost. Most guides judge quoting software on how fast and how good a quote looks.

Leaving Wrike? 8 alternatives, and which ones still track your margin

Before I joined Teamwork.com, I spent years running delivery in agencies. Most switches I saw started with the right complaint and the wrong cure: Wrike felt heavy, so teams moved somewhere lighter. Adoption jumped, but by the next quarterly review nobody could say which projects had made money. That gap is common. When Teamwork.com's The Sprint to AI report asked senior leaders at client service firms where their tools fall short, 38% cited profitability management.

AI Enablement in the Wild: Idea to Dev-Ready Story

Most "AI transformation" conversations stop at strategy. The harder problem is what actually changes in how a team works day to day. In this episode of Miro Reframe, Josh Guice — Principal Architect at Liatrio — shares a year of real field notes from AI enablement engagements: watching product managers shape ideas before engineering ever sees them, replacing slide-deck training with pairing and teach-back, and learning that no workflow sticks unless the team structure around it changes too.

Hubstaff vs Apploye: 90% people choose wrong

For a 10-person team, Apploye costs $540 a year and Hubstaff Team costs $1,200. Count Apploye's free owner seat and Hubstaff's Insights add-on after its 90-day trial, and the gap is $1,014 a year. Here is Hubstaff vs Apploye side by side: pricing, the plan most people compare by mistake, daily use, and where Hubstaff is the better buy. Made by the Apploye team. We have tried to keep it fair: every Hubstaff price is from Hubstaff's own pricing page and support docs (linked below), and if you manage field teams that need GPS or geofencing, we tell you to buy Hubstaff.

When anyone can be fast, what are you actually selling?

Debbie Levitt, CXO of Delta CX, refused to bring AI into her work for a long time. Three years ago she tested the tools, found they couldn’t think critically or get basic facts right, and kept them out of her process. A year later, despite her initial disappointment, she decided to run an experiment based on her real work, and was amazed by the results.

Campaign reporting used to take hours-An Asana AI Teammate cut it to minutes.

Pulling data from multiple tools, synthesizing it, and drafting exec-friendly insights used to eat up hours. See how Asana’s Campaign Analyst AI Teammate surfaces what needs attention — so you can focus on where to move budget, whether to pause a channel, and when to escalate. Chapters.

AI Makes Employees Faster, So Why Isn't Profit Growing?

80% of workers say AI makes them more productive. So why are companies struggling to turn those gains into real business impact? The problem might not be the AI itself. It could be the invisible coordination tax hiding between tasks, teams, and workflows. In this video, we explore the AI ROI paradox, why isolated productivity improvements often fail to deliver enterprise-wide results, and how Agentic AI could help close the gap.

How this CX team survives Black Friday with live Shopify data #Shorts #Ecommerce #ShopifyDashboard

November is peak season for Simba. Graham Paddon explains how the outreach team uses Geckoboard to stay on top of Shopify data - order volume, revenue, pipeline - so nothing falls through during their busiest period.