Teams | Collaboration | Customer Service | Project Management

Physical × Human × AI - The Future of Business Collaboration

AI is no longer confined to screens. It's becoming a partner in how we think, collaborate, and create. In this fireside conversation from Canvas 26 Tokyo, Hidetoshi Kikuchi (General Manager, BUSINESS INNOVATION LOUNGE TOKYO, Ricoh), Masumi Harazuka, and Kosaku Nakajima explore what it actually takes to build effective human-AI collaboration — in meeting environments, in product development, and in everyday decision-making.

Where does your SaaS Data Actually Live

Where your SaaS data actually lives refers to the physical and legal locations where your organization's cloud data is stored, processed, backed up, and shared across infrastructure and third-party services. Understanding these data locations is essential for maintaining regulatory compliance, strengthening security, supporting digital sovereignty initiatives, and deciding when cloud or on-premise deployments are the better choice for sensitive business information.

How to Automate Employee Onboarding : Step-by-Step Guide

Learning how to automate employee onboarding starts with connecting the entire employee journey. A hiring event—such as an accepted offer or a new employee record—can trigger coordinated workflows across HR, IT, identity management, payroll, compliance, and employee-support systems. BambooHR notes that onboarding should continue for at least three months. When such an extended process depends on spreadsheets, repeated data entry, emails, and manual handoffs, it becomes a serious cost burden.

Hybrid, Remote, or Field: Does Your Tracking Strategy Actually Fit?

Managing today’s workforce isn’t just about tracking work; it’s about maintaining visibility across different ways of working. Some employees split time between home and the office, while others work fully remotely. Many others spend their day in the field. It means employees nowadays are working in different models. However, many organizations use the same tracking approach for all employees. That’s where problems begin.

Keeping Teams in the Flow of Work with Miro AI Workflows

Every organisation has AI. Almost none have AI that works across teams. The gap between individual productivity and organisation-wide impact is where most companies get stuck — and it's exactly what Miro built AI Workflows to close. In this product spotlight from Canvas 26 Tokyo, Product Management Director Joe McLean shows how teams are moving from isolated AI experiments to connected, automated systems that everyone can see, run, and build on together.

AI agent customer journey report: Visualize conversational paths, optimize performance | What's New

The AI agent customer journey report helps teams visualize how customers move through AI-powered support experiences from start to resolution. Using an interactive conversation journey map, teams can identify successful automation paths, uncover where escalations happen, and spot opportunities to improve AI workflows. Filter by AI agent, channel, or use case to better understand how automated experiences perform across customer journeys.

Jira for AI-native software development

Jira is the new system for AI-native software development. Turn ideas into agent-ready technical specs with Jira Planner. Assign work to any agent, including Claude, Cursor, GitHub Copilot, Jira Coding Agent, and more. Track, review, and iterate on agent output in one place. Scale agentic work with by automatically assigning tasks to coding agents.

Sovereign communications platform: how to choose one

‍ A sovereign communications platform gives your organisation control over where its communications data lives, who can access it, and how it is protected. Getting that right matters more than it appears. Sovereignty in communications comes down to one thing: being in charge of your own data. Organisations manage that control in different ways.

Enterprise AI Governance: Key Frameworks and Strategies

Enterprises want AI technology capabilities without the chaos. They want developers using AI to ship faster, analysts leveraging AI for insights — but within boundaries that prevent data leaks, compliance violations, and reputational damage. This is impossible for many companies because traditional IT governance doesn’t fit the modern AI landscape. Processes designed for predictable software with defined behaviors break down when applied to systems that generate unpredictable outputs.