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Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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How TeamSupport Revolutionizes B2B SaaS Support
In the modern business landscape, providing exceptional customer service is crucial for any company aiming for lasting success. Especially in the B2B realm, where relationships and client satisfaction can make or break long-term contracts, having reliable and effective support mechanisms is essential. Enter TeamSupport, a game-changer in the world of B2B SaaS support.
Drill Down Into Your Data with TeamSupport
Among the valuable feedback we received from our 2024 customer survey, we heard one message loud and clear: You need better reporting tools. We heard you, and we’ve taken steps to improve our reporting functionality, starting with HighCharts. We have updated our reporting to allow you access to dive deeper into your dashboard reporting charts. TeamSupport users are now able to view details around specific data points on a chart, providing access to the data set making up each graph.
Running your agency like clockwork with Jinny Mitchell-Kent
How do you create a highly efficient agency without losing flexibility or quality? In this episode, Harv Nagra sits down with Jinny Mitchell-Kent, Joint Managing Director at Great State. With nearly 20 years of experience at agencies big and small—including global powerhouse AKQA—Jinny shares how she’s applying lessons from her big-agency days to a 100-person team. Here’s what you’ll hear: If you want to learn how to streamline your operations and scale smarter, this episode is packed with insights you can put to work right away. Give it a listen!
Essential ITSM Principles for Achieving Effective IT Management
How well is your current IT management system supporting your business goals and customer satisfaction? Embracing ITSM principles as the foundation of your IT strategy can transform your service management processes into strategic assets. But what exactly does this mean? It means the guiding principles provide a framework for aligning IT with business objectives, not just to manage IT operations but to drive enterprise service management and foster organizational growth.
6 Reasons Why Google Chat is the Best Messaging App for Businesses
In recent years, business communication has changed a lot. Tools like Google Chat have become essential for improving teamwork and productivity. Google Chat is designed for businesses and offers features that make communication easier. It allows team members to message each other instantly, creating a collaborative environment that is vital in today’s fast-paced business world. According to Google Workspace, Google Chat helps teams communicate in real-time, making collaboration efficient.
How Collaborative Messaging Tools Enhance Data Warehouse Development for Businesses
In the modern business landscape, data warehouses are indispensable for organizations aiming to harness the power of data for strategic decision-making. Integrating data from multiple sources into a centralized repository allows businesses to analyze trends, forecast outcomes, and derive actionable insights. However, building a data warehouse is complex and involves multiple stakeholders, including data engineers, software developers, business analysts, and project managers.
Hushed hybrid: The silent rebellion shaping workplaces in 2024
Have you heard about the silent rebellion reshaping workplaces in 2024? It’s called a hushed hybrid, a subtle but powerful movement in which employees and managers silently resist strict office mandates to prioritize flexibility and productivity. Think of it like a basketball team running an unexpected play—not part of the original plan, but something that works better at the moment.
How to plan effective Agile events
Agile product management relies heavily on collaboration and communication between team members. At regular intervals throughout the project lifecycle, product teams use a series of Agile events to stay aligned, hash out requirements for the upcoming work cycle, and plan for the next product iteration. These events establish a rhythm that keeps product management teams on the right track. This article will explore the main types of Agile events, and share tips for how to successfully manage yours.
Microsoft Teams vs Zoom: Collaboration and Video Conferencing
In today’s era when we are all physically distant, technology has taken the throne. Video conferencing software has become the poster child of working from home. It became vital for business organizations around the globe, enabling collaboration among business partners. As a matter of fact, it’s now a key factor in how businesses function, how families and friends interact, and how schools conduct their classes.