Teams | Collaboration | Customer Service | Project Management

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teramind

Introducing New Features Across the Platform | Release 716

Dec 4, 2024 By Teramind In Teramind
Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.
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onedesk

Create and Manage Unscheduled Tasks and Projects in OneDesk

Dec 4, 2024 By Charlotte Rollert In OneDesk
In the world of Project Management, not every Task or Project fits neatly into a pre-planned timeline. Sometimes, Projects arise unexpectedly or need to be handled on the fly. And if you’re using Projects to organize your Helpdesk (which we recommend), you might not have a need for scheduling in the first place as you respond to requests in real time.
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Simpplr

Navigating a downturn: How an effective intranet can help you lead through uncertainty

Dec 4, 2024 By Robert Strohmeyer In Simpplr
Economic challenges test organizations and the people who make their mission possible. Budget cuts, layoffs and financial instability weigh heavily on employees, leaving them stressed, distracted and less productive. The key to managing tough times is to build trust through timely updates and transparent communication.
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troop messenger

Adapting Employee Learning Programs for Virtual Work Environments

Dec 4, 2024 By Archana Dasa In Troop Messenger
As workplaces evolve into remote and hybrid models, organizations must adapt their employee learning programs for virtual environments. Just as students rely on speedypaper review of paper writing services for assistance, companies can look to resources and feedback provided by online learning platforms to ensure they provide the most engaging virtual training programs possible.
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m-files

Transforming Business with M-Files and Microsoft 365: A New Era of AI-Driven Productivity

Dec 4, 2024 By M-Files In M-Files
What if your business could harness the power of artificial intelligence to revolutionize the way you manage information and collaborate? In today's fast-paced digital world, the integration of M-Files and Microsoft 365 is doing just that, offering a seamless blend of document management and productivity tools that are enhanced by AI.
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insightful

What's Driving High Attrition in Call Centers (& What You Can Do About It)

Dec 3, 2024 By Kendra Gaffin In Insightful
Tired of constantly replacing agents? Learn how top-performing call centers reduce turnover using Insightful's advanced QA and call center monitoring tools. From preventing burnout to ditching micromanagement, discover proven ways to keep your team intact.
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Keeping customers satisfied during hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight

Dec 3, 2024 By Zendesk In Zendesk
How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.
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The 3 biggest AI mistakes + best practices to avoid them

Dec 3, 2024 By Zendesk In Zendesk
Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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