Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens.

In today’s competitive business environment, employee productivity is an important factor for a company’s success. A productive workforce contributes to higher efficiency, increased employee morale, a strong company culture, and innovation, which in turn leads to increased employee productivity. When employees are motivated and empowered, they lead to outstanding results for themselves and for the organization.

Call center performance hinges on key metrics. Learn how automated QA tools track and improve these metrics in real-time, allowing you to improve agent performance and enhance customer satisfaction.

Founded in 2021, ClickHouse enables users to perform advanced analytics on both real-time and historical data. The service is built on a complex AWS architecture, designed and maintained by remote teams that face considerable challenges when it comes to virtual collaboration. Using Miro, those teams were able to.

How to manage multiple teams? Why was this question even raised? It shouldn’t be hard to manage more than one team simultaneously. Right? Well, wrong. Managing various teams at the same time is no joke. Understanding your team members requires strategic planning, the right tools, and a high emotional quotient (EQ). Especially, if you are a new manager you need to work on these skills.

The way we communicate as a population has changed. Text messages are an everyday staple. Platforms like Facebook Messenger and WhatsApp are increasingly popular in our social lives and business communication apps at work. When was the last time you “called” home because you were going to be late? In fact, people across all generations prefer to message rather than call or email when chatting one-on-one or with a group.

According to Deep Analysis, M-Files provides a novel and innovative alternative to document and knowledge management through its no-folders approach. Even so, it is a reassuringly practical, straightforward to use, and well-thought-through ECM platform. We particularly like the fact that M-Files is not sold as a replacement for existing Microsoft document management environments; rather, it is positioned to augment and work alongside them. The M-Files Difference.