The Australia-based technology company uses Slack channels, apps and automations to build a strong culture and efficient workflows.

Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. Why is this important? Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly.

We’ve heard your feedback and are happy to announce that Mattermost will be introducing Collapsed Reply Threads in beta early next year! This feature is a top priority for our team and is the most voted feature request on our idea forum. Threads are core to the messaging experience in Mattermost. They allow users to organize conversations about various topics within a channel.

The internet is changing all aspects of business communication, and with more of us than ever working remotely, it’s a change that is accelerating. Messaging—the ability to synchronously communicate with teams, coordinating work and workflows—is at the center of this new mode of day-to-day business life. The importance of messaging tools—like Slack, Microsoft Teams, and Mattermost—is well-known to those who have already made this shift.

Collaborating remotely has historically been a challenge — and now that so many more of us are home and interacting virtually, those challenges are more apparent than ever. Fortunately, Miro makes collaboration significantly more manageable. Simply put, collaboration is the act of working together to create something. It might be a website, a diagram of some kind, or a vision statement. The key is people coming together to work. But before Miro, there were other ways to collaborate online.

Gone are the days when customer support was just about resolving your customer’s issue. It has now become a key component of a brand’s overall customer experience and plays a vital role in differentiating it from the competition. 73% of customers fall in love with a brand and remain loyal because of friendly customer service reps, says a report by RightNow.

It’s the most wonderful time of the month: and by that we mean release time – Rocket.Chat 3.9 is here! To make sure you don’t miss out on anything, we listed the most important features and improvements of our newest version below. If you wish to view the original and full list, click here!

Like proud parents, we’re delighted to announce that Gitter now has true native connectivity with Matrix. It’s only been two months since Gitter joined Element, so already going native is pretty quick work. Matrix users now appear in Gitter like any other user, although with their Matrix ID and a Matrix flair (icon) next to their username. Likewise, Gitter users now appear as native within Matrix, but with their Gitter username, display name and avatar.

Businesses should be constantly looking for ways to adapt and change with the times. This means not only moving with the market they operate in and keeping up-to-date with modern technology, but something more fundamental; how to get the most out of their team. It is no longer the case that the workforce is made up entirely of people interested in 9 to 5 Monday to Friday working shifts.