Teams | Collaboration | Customer Service | Project Management

Customer service can make or break you, especially how you handle web chat software issues. And the more companies, websites, brands, or customers you have, the more complicated it gets. With web chat software, you can handle incoming support requests with ease. There are several advantages to investing in live chat software for your customer service support requests.

Cassie Holmes is having what you might call a moment. The UCLA management professor and author of Happier Hour: How To Beat Distraction, Expand Your Time and Focus on What Matters Most has been landing accolades across the spectrum of leadership, lifestyle, and self-help since the book came out in late 2022. By the end of the year, Happier Hour had proven to be a hit. Amazon, Time, the Financial Times, and The Washington Post put Happier Hour on their best-of lists.

Having a clear idea how your users interact with your app — when they log in, which features they engage with, or which notifications they click on — can help you design a better experience and ultimately increase user engagement. But retracing your users’ steps across various integrations is a complex task. Customer data platforms (CDPs) like Segment seek to achieve it by aggregating event data from multiple sources in one centralized location.

Improving employee experience sounds simple, and we make it feel like an intuitive process, but most companies struggle to create a workplace where everyone can flourish. And in today’s society, more and more workers are looking for a company that values and places EX first.

In this digital era, businesses must lean on innovative ways to communicate with customers as the world becomes increasingly connected. Twilio is one of the most well-known platforms for extending communications to multiple channels, including SMS and voice. However, did you know that several other alternatives to Twilio offer similar features and, in some cases, even more functionality?

These days, workplace collaboration can feel downright broken. Here’s The Workback’s guide to getting your organization back into a collaborative groove.

Experts say anyone can train their brain to be more forward-thinking. For leaders, doing so could be the difference between failing and thriving.

The swirl of reasons a customer joins a brand community can be measured, stress-tested, and ranked, but there’s also maybe a less scientific-feeling reason people join a community for a brand. It’s maybe less science and a little more magic.

“It’s a delicate balance between autonomy and social support, but the answers are there if you ask—and keep asking.”