Teams | Collaboration | Customer Service | Project Management

Companies are increasingly prioritizing customer experience (CX). It makes sense, as customer experience directly impacts a company’s bottom line. What is it and how can you improve yours? Let’s find out.

Not all meetings are fruitful. According to Workfront, unproductive meetings consume 8% of an employee’s time — disrupting their workflow. This issue arose when businesses were still holding traditional pen-and-paper meetings. To cut off all the hassle, using the right board meeting software can make the switch to paperless meetings easier. Continue reading to learn more about why such a tool is worth the investment.

Patients have become knowledgeable and empowered healthcare consumers in a world where useful information is readily available. No longer restricted to merely receiving medical care, patients are demanding convenient customer experiences from their healthcare provider, such as streamlined communication channels, instant access to reports, and scheduling visits. At present, patients are even willing to switch clinics if they are dissatisfied with the services they get.

Organizations globally have been keeping a close eye on the economy — and some conflicting economic signals. The Federal Reserve and other central banks around the world continue to raise interest rates even though inflation has begun to ease. Major brands are also trimming staff even though demand for talent continues to boost wages. During periods of economic uncertainty, smart enterprises look for ways to optimize productivity and return on investment (ROI).

The Designer in Courier’s web UI is an intuitive tool for creating, modifying, and testing notification templates. It allows you to integrate notification design seamlessly into your overall workflow — regardless of your level of technical expertise. Today, we’re proud to present two new features in the Courier Designer.

What does it take for your employees to thrive working remotely? While many organizations are now working remotely, is anyone really doing it well? We talked with remote work expert Chase Warrington about what it takes to cultivate a thriving remote work environment—and a few pointers on what not to do in our latest Cohesion Podcast on Improving the remote work experience.

In our increasingly volatile world, organisations are having to assess how well they can respond to a crisis. When considering their ability to communicate in a crisis, many companies running mission critical services are turning to Element. Critical national infrastructure is a high value target for all types of physical and cyber attacks, with both profit-minded criminals and rogue nations seeking to benefit by causing major - potentially life threatening - disruption.

You must have received advice to use one of the Zoho alternatives in your business to attain operational excellence. Then, read the blog to see which of the suggestions below best applies to you.