Today Twilio powers billions of interactions across voice, text, chat, and more. We sat down with Patrick Malatack, former VP of Product, to discuss Twilio's journey from a single voice API to a multi-channel communications platform. Click "Show More" to jump to key moments in the video.

1:32 – Pat's journey from a power user to a product leader at Twilio.
11:29 – Introducing programmable messaging to a voice world.
20:59 – Expanding Twilio's global footprint beyond the US.
25:28 – Building a multi-channel communications platform.
27:40 – Navigating the complexity of user preferences.
42:58 – Solving the abstraction layer for user notifications.
49:26 – Wrapping up.

Troy Goode, Founder & CEO at Courier: https://twitter.com/troygoode
Patrick Malatack, Matrix Partners: https://twitter.com/patrickmalatack

Courier is the smartest way to design and deliver user notifications. Get started for free: https://app.courier.com/register.

This video was recorded live at https://twitch.tv/trycourier on October 9, 2020. Follow to be notified whenever we go live.