We’ve heard your feedback and are happy to announce that Mattermost will be introducing Collapsed Reply Threads in beta early next year! This feature is a top priority for our team and is the most voted feature request on our idea forum. Threads are core to the messaging experience in Mattermost. They allow users to organize conversations about various topics within a channel.

Collaborating remotely has historically been a challenge — and now that so many more of us are home and interacting virtually, those challenges are more apparent than ever. Fortunately, Miro makes collaboration significantly more manageable. Simply put, collaboration is the act of working together to create something. It might be a website, a diagram of some kind, or a vision statement. The key is people coming together to work. But before Miro, there were other ways to collaborate online.

The internet is changing all aspects of business communication, and with more of us than ever working remotely, it’s a change that is accelerating. Messaging—the ability to synchronously communicate with teams, coordinating work and workflows—is at the center of this new mode of day-to-day business life. The importance of messaging tools—like Slack, Microsoft Teams, and Mattermost—is well-known to those who have already made this shift.

Businesses should be constantly looking for ways to adapt and change with the times. This means not only moving with the market they operate in and keeping up-to-date with modern technology, but something more fundamental; how to get the most out of their team. It is no longer the case that the workforce is made up entirely of people interested in 9 to 5 Monday to Friday working shifts.

“Culture forms the bedrock of everything we do at Freshworks.” – Suman Gopalan, CHRO Freshworks When the pandemic broke out in March 2020, at Freshworks we were apprehensive about a lot of things, particularly about how we were going to collaborate across teams in different locations and get things done. Fast forward to September, we are quite proud of how far we have come, and of all the things we have been able to achieve.

Today we'd like to inform you about the cool update in Bitrix24. Bitrix24 CRM and Messenger now integrate with Zoom. This means you can now use Zoom directly in Bitrix24 to communicate with your customers and team members. This means you can now use Zoom directly in Bitrix24 to communicate with your customers and team members. No additional steps and actions needed from your side.

If you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. However, right after heavily adopting tools like Slack, companies might notice the downsides of such tools. We aren’t just talking about fearing that Slack will hand over your data to Salesforce.

In Part 1 of this series, we talked about why it’s important to make decisions that can positively impact your customer support department swiftly, and what the consequences are if you don’t. Even a big decision like changing your B2B customer support system can move quickly if you know where to start and how to evaluate the right solution providers.