Teams | Collaboration | Customer Service | Project Management

Digital Transformation


Internal Communications and Digital Transformation

What does a movie about baseball have to do with digital transformation strategy? If you’ve ever seen the film, Money Ball, it’s the story of Billy Beane, the general manager of the Oakland A‘s baseball team, who’s charged with a Herculean task—building a winning baseball team on a shoestring budget. But since he’s pretty good at math, he pioneers the field of sabermetrics—the empirical analysis of baseball stats to find players with untapped potential.


What Is Digital Transformation?

The term ’digital transformation‘ is a lot like love. It means different things depending on who you ask. IBM, a long-standing technology leader, offers this mouthful: “us AI, automation, hybrid cloud and other digital technologies to leverage data and drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions.” Still kind of nebulous, huh?


Digital Transformation & Customer Experience: What's the Connection?

The ways in which most businesses now operate and interact with customers is drastically different from what they were a few years ago. For example, customers can research their options, learn about other brands, and make purchases all from the comfort of their own homes. And though this has meant a lot of change and adjustment for businesses, many of those changes have been for the better. This is because digital transformation and customer experience influence each other.


Is Service Management Relevant for Digital Transformation?

More and more, organizations are shifting towards the digital workplace, embracing all the advantages that a full digital transformation affords. Customers are also moving away from traditional brick-and-mortar businesses, expecting online interfaces for interacting with companies. It's become abundantly clear that a digital transformation is not just about gaining a competitive edge, but about survival.

CIO Playbook: Driving Digital Transformation Success with Value Stream Management

-During this on-demand webinar with HCSC VP, Divisional Technology Officer, Russell Moss, and Tasktop VP of Product Marketing, Naomi Lurie, attendees will learn how CIOs can use value stream management to adopt a digital-first mindset and work through these challenges.

The Key to a Successful Digital Transformation in the Work From Home Era

Regardless of the type of business you're talking about, organizations invest in digital transformation for a myriad of different reasons. Some turn to the power of modern technology to improve efficiency - empowering employees to communicate from department to department easier than ever before. Others want to guarantee that data can flow freely across the enterprise, making sure that the critical information that people need to do their jobs is always in the right hands.


How to lead a digital transformation

​​When the pandemic first disrupted business as usual, Zendesk was one of the earliest adopters of the new normal. “I think we were one of the very first organizations to make the decision that all of our sales were going to be 100 percent remote indefinitely,” says Monica Telles, VP of Zendesk Sell.


Why all Digital Transformation Leaders Have a Mobile-First Information Management Strategy

Even now, lots of businesses first design their website to work on laptops and desktops. Afterwards, they will also make sure those same sites function well enough on phones and tablets, almost like an afterthought. Surprisingly, that's what most people mean when they discuss responsive website design. In an era when even Google has advocated for mobile-first development, such a cart-before-the-horse approach doesn't signal digital transformation leadership.