Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

5 Cybersecurity Predictions for 2021

Cybersecurity has quickly become a top priority for many organizations this year. This difficult time has shown us that even the largest corporations are not immune to vicious cyberattacks. Many organizations suffered breaches and lapses in security as they struggled to find the right solutions for staying connected while protecting valuable and sensitive information in the early days of remote work.

(rec) CRM-Today Webinar #1 for Bitrix24 Users

Well, you have CRM now... We are going to have a real-time webinar for those who are starting to work with Bitrix24 CRM system. It also will be interesting for those, who want to improve their performance and use the tool with 100% efficiency. We will be working on a case of average air conditioning company. It will allow us to illustrate what we do and explain why with relevant analogies.

Unified records, custom objects, AI 'superpowers'...Freshworks Platform was on a roll in 2020

When they told us we would be working from home in March, we all thought it would be for a few days or maybe a few weeks. Tops. 2020 marked the end of a decade, and we had high hopes for how the year would fare. We know how that turned out. Despite adversity, it is amazing how we found ways to cope and strive forward. Above everything, that calls for a celebration—in a socially distanced manner, please!

The perfect Christmas bundle for Freshdesk agents

Let’s be honest, we’d all appreciate a little less work during the holiday season. Luckily for you, with the right features in Freshdesk, you can easily reduce your workload and save a lot of time. Time you can spend singing Christmas carols and planning the perfect secret Santa gift! To help you get started, we’ve packaged our best agent productivity features in Christmas themes to help you get more done this holiday season.

OneDesk - What's the Difference Between Tickets and Tasks?

What is the difference between tickets and tasks in OneDesk? OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.