Getting started with generative AI
To get the most out of the powerful technology, start with an open mindset.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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What is an API Ecosystem
An API ecosystem is crucial for businesses and service providers to achieve smooth integration and drive innovation. For instance, consider a healthcare provider that needs to connect its patient management system with various third-party services, such as electronic health records (EHR), billing platforms, and appointment scheduling tools.
Why Control is for Amateurs with Rachel Happe, Founder of Engaged Organizations
This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.
5 key steps for correcting non-compliance
In a world where accountability and integrity are crucial for business success, compliance goes beyond just following the law. When there’s non-compliance, it’s not just an inadvertent slip-up; it’s a major problem that needs immediate corrective action. Correcting non-compliance isn’t just about avoiding penalties; it’s about reinforcing the trust and confidence of stakeholders, customers, and employees.
Build a culture of experimentation to embrace AI's full potential
Mainstream AI has arrived, and with it all the questions about what this means for our jobs and our businesses. Which tasks are best handled by humans, which do we want to hand over to AI, and which are most effective through some kind of human-AI collaboration? Will leaders need to up-skill entire workforces? And will all this make work better? It’s easy to feel overwhelmed by the pace of change. But, equally, now is not the time to take a back seat to wait and see what happens.
3 Rules to Automate Ticket Routing
Automated ticket routing is a great way to boost your customer support. This video breaks down three essential rules for implementing an efficient ticket assignment process. Learn the benefits of automatic ticket assignment, understand what ticket routing is, and explore how to create effective ticket assignment rules.
Top 15 Best Workforce Management Software & Tools in 2024 | Latest Trends in Workforce | #software
15 Best Workforce Management Software Tools Full Software Unlock the full potential of your team with our ultimate guide to Workforce Management! In this video, we dive into essential strategies for optimizing team performance, scheduling, and resource allocation. Learn how to streamline workflows, enhance productivity, and effectively manage your workforce using cutting-edge tools and best practices. Perfect for managers and HR professionals looking to improve their team’s efficiency and satisfaction.
Zendesk Community Event: Achieving CS Excellence with Workforce Management and Quality Assurance
On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.
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What Customers Love About Exoprise
At Exoprise, we always listen to customers' input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we'll be sharing the top five favorites that have been brought to our attention in recent conversations. These features, some well-known and widely used, to some more powerful yet lesser-known functionalities. Whether you're new to Exoprise or a seasoned user, you may discover something new and valuable.
Monitoring VoIP and Bandwidth Performance With Exoprise
In today’s fast-paced, digitally driven world, monitoring network performance has never been more critical. Whether you’re a small business, or a large enterprise, understanding the complexities of Voice over Internet Protocol (VoIP) and bandwidth is crucial for delivering an exceptional user experience. In this article, we’ll dive into the powerful CloudReady synthetics and Service Watch Desktop for real-user monitoring features.