Teams | Collaboration | Customer Service | Project Management

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Kanban vs Scrum vs Agile vs waterfall: What's the difference?

If you’re not sure which project management methodology or framework will be the best to manage your team, we’re here to help. Learn everything about Kanban, Scrum, Agile, and waterfall—what they stand for, how to use them, and the benefits and drawbacks. We’ll also explore key comparisons, such as Kanban vs Scrum and Agile vs waterfall, to help you identify the right fit for your cross-functional team. Waterfall. Agile. Kanban. Scrum.

Introducing Formula Fields: Hello robust reporting and goodbye manual calculations

It’s time to put away your calculator and stop exporting data to external spreadsheets just to apply calculations. Introducing Formula fields - add, subtract, multiply, and divide fields to spin up the perfect insights in your custom reports!

How MSPs Provide SaaS, UCaaS, and Network Monitoring

With the reliance on cloud computing continuously surging, Managed Service Providers (MSPs) are required to deliver a wider range of support services. Efficiently managing Unified Communications as a Service (UCaaS) and Software as a Service (SaaS) has become increasingly difficult but more important. To meet and exceed their clients’ demands, who depend heavily on these cloud solutions, MSPs need robust Digital Experience Monitoring (DEM) tools.

Workflow: How to send satisfaction surveys when tickets get solved

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Monitask vs. actiTIME: A Comprehensive Comparison of Time Tracking Tools

Time tracking tools have become essential for businesses aiming to optimize productivity and manage work hours efficiently. Two popular options in this space are Monitask and actiTIME. While both offer robust features for tracking employee time and managing tasks, they cater to slightly different needs and preferences.

Build a culture of experimentation to embrace AI's full potential

Mainstream AI has arrived, and with it all the questions about what this means for our jobs and our businesses. Which tasks are best handled by humans, which do we want to hand over to AI, and which are most effective through some kind of human-AI collaboration? Will leaders need to up-skill entire workforces? And will all this make work better? It’s easy to feel overwhelmed by the pace of change. But, equally, now is not the time to take a back seat to wait and see what happens.

Billable Rates 101: A Guide For Professional Services

Everyone knows you need solid revenue and profits to build a sustainable business. But there are lots of different factors influencing those areas. To truly understand your revenue and profits, you need to first understand billable rates and your average billable rate (ABR). This way, you know how efficiently you’re generating revenue and profits. And can adjust your pricing or resource allocations to boost your margins. Here are the basics.