Teams | Collaboration | Customer Service | Project Management

Master Zendesk Workforce Management (WFM) in this in-depth onboarding video designed to help you unlock the full potential of your support operations. In this video, you’ll learn how to: Integrate Zendesk WFM with your existing tools Apply industry best practices to optimize your workforce Empower your team to achieve WFM excellence What you’ll be able to do after this session: Track real-time agent activity status Monitor attendance in real time Measure Workstream performance using Dashboards Report on agent activity, attendance, and performance.

This video introduces you to views. Views are saved searches. When you click a view, you tell M-Files what you'd like to see based on metadata criteria Creating views is largely based on specifying the metadata used for searching and categorizing documents. Browsing and access documents through views make up a heavy part of using M-Files every day. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application.

This video explains how you can find your documents easily using Quick Search. Quick Search looks for objects that contain the search word in the file contents or metadata. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application. Other Helpful Resources.

Turn any PowerPoint, Google Slides, or Keynote presentation into an interactive Miro board in 4 simple steps! This method works with any PDF document - presentations, reports, wireframes, you name it. No more switching between apps during team meetings!

Need to empower more team members with admin access? Discover how to add new administrators to your Buddy Punch account at no extra cost. This video explains the full access admins have, the important distinction for employees who also need to track time, and how to easily remove or reactivate admin profiles.

Your support team spends way too much time typing customer names, ticket numbers, and agent details into every response. Zendesk placeholders can fix this. In this video, we show you how to use dynamic fields that automatically pull live data into your macros, triggers, automations, and email templates. Your responses stay personal without the repetitive work.

Teamwork.com has three different project views — which one is right for you?

What is ITOM? IT Operations Management or ITOM is the set of IT management capabilities organizations need to effectively manage the provision, capacity, availability, and performance of the IT infrastructure - which includes computing, network, and application resources. IT operations management, or ITOM, has gained prominence as an area of strategic focus for IT management leaders and their teams. Now is a good time to take a detailed look at ITOM and how your team and your business might approach it successfully.

Learn about Copilot auto assist mode, setting up procedures, actions and action flows. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

See how to plan, coordinate, and execute a successful go-to-market (GTM) launch using Jira. From aligning teams to tracking milestones, this video shows how Atlassian tools keep your launch on track. From aligning teams to tracking milestones, this video shows how Atlassian tools keep your launch on track. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.