Unlocking Zendesk: The 'Not Present' condition

Keep your Zendesk clean and consistent with this simple trick: the 'Not Present' condition.

In this episode of Unlocking Zendesk, expert Jude Kriwald shows how one of the most overlooked options in triggers and views can instantly tidy up your workflows. Instead of checking for a specific value, Not Present checks whether a field has been filled at all — making it perfect for catching incomplete or forgotten tickets.

✅ Create views that highlight tickets missing categories
✅ Build triggers that fix tickets without a priority set
✅ Prevent tickets slipping through the cracks and missing SLAs
✅ Keep your data clean and your workflows reliable

Have you used Not Present in your workflows? Share your experience in the comments. 💬