Teams | Collaboration | Customer Service | Project Management

Learn how to create time-based automations in Zendesk Support to automatically close tickets and optimize your workflow!

Kick off your journey to email support mastery with the first episode of Zendesk’s "5 Steps to Provide Email Support" series! In "Step 1: Plan Your Setup," learn how to build a solid foundation for smooth and effective email communication tailored to your business needs. Discover how to optimize resources, simplify support workflows, and deliver outstanding customer experiences. Don’t miss the live Q&A session to have your important questions answered! Perfect for teams aiming to improve efficiency, elevate customer satisfaction, and integrate email support seamlessly into their business strategy.

Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Drafting documents has never been easier! With Miro AI, you can generate professional docs like Product Briefs, Retrospective Summaries, and Meeting Notes in seconds. What you'll learn in this video: Save time and elevate your workflow with Miro AI. Watch now and see how it works! Like this video? Give it a thumbs up, comment, and subscribe for more Miro tips in under a minute!

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Remote teams deserve clarity, not control. Time Doctor helps leaders understand how work really happens, offering respectful visibility into productivity, effort, and well-being. Get a clear, respectful view of your team’s work Recognize performance and prevent silent burnout Replace uncertainty with actionable insights Empower teams without invading their space Trusted by 10,000+ companies to turn remote work into a competitive advantage.

In this tutorial, we’ll walk you through setting up automated ticket assignments and share expert tips to optimize your Zendesk workflows. This feature ensures that tickets are assigned to the right agents, helping your team handle inquiries faster and more effectively. Manual or Automated – Choose the assignment method that fits your workflow Smart Views – Organize tickets for easier triage Auto-Routing – Use triggers to assign tickets based on keywords.

Bring ideas to life faster with Miro Prototyping—no design tools or dev work required. In this 2-minute walkthrough, Rosalba Giuffrida, Group Product Manager at Miro, shows how she turns static screenshots into testable, interactive prototypes using AI. Whether you're working on websites, apps, or early product concepts, Miro Prototyping makes it easy to: Built for product managers, designers, and cross-functional teams working fast and iterating early. Give it a try — Miro Prototyping is free during Beta.

Learn how to set up a web widget for messaging in Zendesk.