About Zendesk ticket fields. (2025)

Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.

What you’ll learn in this video:
✔️ Standard vs. Custom ticket fields explained
✔️ How to control field visibility for agents and customers
✔️ Understanding key ticket attributes: Requester, Assignee, Followers, Tags, Type, and Priority
✔️ Using Standard fields to streamline customer requests
✔️ Creating and customizing ticket fields in Admin Center
✔️ Examples of custom field types: drop-downs, multi-select, and number fields

Whether you’re just getting started with Zendesk or looking to optimize your ticketing system, this guide will help you design smarter workflows and provide better customer experiences.