Teams | Collaboration | Customer Service | Project Management

Are your business KPIs telling you the whole story? In our first episode of Data Smarties, Dale explores:– How summary metrics can lie– Anscombe's Quartet– Why you should always break down your KPIs. Chapter titles

Sling Scheduling isn’t the only time tracking and employee scheduling software on the market. There are many alternatives.

There's more to the help desk than you might think. Find out the differences, scenarios, and job descriptions needed for these 5 levels of IT support!

Through Miro Tech Talks, we’ll swap knowledge and discover interesting topics with the development community. In this kick-off session, two software engineers from Miro will share their experiences with QA, as well as a special guest: a quality architect from Quantori.

Recently the Zendesk Community showcased our best practices on how to manage & maintain your agent workforce. This is part two in our series, hosted by Cat Hurley, Director of Customer Advocacy, where she covered how to empower your team to thrive, work through growing pains as they arise, and plan ahead to handle changes in a looming turbulent marketplace. We were also joined by Jared Loman from Kajabi, who shared his expertise & experiences on our focus topic!

If you're like most #entrepreneurs, you'll spend up to three hours a day filling out invoices just to get paid. Watch the full video to find out how this invoicing software can help you manage your workflow and get paid faster with less effort.

Welcome to the July edition of What’s New in Asana! This month, we have a special edition look at Goals. Asana Goals enable you to link your organization’s mission with day-to-day work in one shared space. With the addition of My goals, you can see how your work contributes to the organization's objectives and easily navigate between your organization’s mission, company goals, team goals, and the goals you own.