Teams | Collaboration | Customer Service | Project Management

The Offboarding Security Hole | Hidden Risk Every Company Ignores

When employees leave a company, most organizations focus on paperwork but ignore a critical risk: security gaps during offboarding. In this video, we reveal the Offboarding Security Hole, a hidden vulnerability that can expose your company to data leaks, unauthorized access, and compliance risks. What you’ll learn: A must-watch for business owners, HR professionals, IT teams, and managers who want to protect their organization from hidden threats.

Custom Fonts in Miro? Here's How

Want boards that actually look on-brand? In this video, we show you how to change fonts across your entire Miro board in seconds, and how Company and Team Admins can upload custom brand fonts to the Brand Center so every team member works with the right typography from day one. Better fonts. Better boards. Zero inconsistency. Subscribe for more Miro customization tips.

Pre-approved actions: Let auto assist execute approved steps automatically | What's New

Save agents time by letting auto assist execute selected actions automatically. With pre-approved actions, admins can mark specific custom actions or action flows to run without requiring agent approval. When auto assist determines the right step, it executes it instantly—helping agents move faster while maintaining administrative control over what can run automatically. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Why 80% Utilization Is Hurting Your Agency

If your agency is hitting 80% utilization and still struggling with thin margins, you're not measuring the wrong number, you're measuring it the wrong way. Agency utilization rate is the most widely tracked metric in the industry. It's also the most misunderstood. In this video, Time Champ exposes the "Utilization Rate Lie" why billing 80% of hours can mean completely different things for two agencies, and why chasing that number without understanding realization rate, revenue per FTE, and EBITDA margin is silently killing your profitability.

Stop Tool Sprawl Boost Productivity by Consolidating Your SaaS Stack

Your company is running 110 SaaS tools on average and 32% of your workday is being swallowed by switching between them. That's not a productivity problem. That's a tool sprawl crisis. In this video, Time Champ breaks down exactly why SaaS stack consolidation is the single highest-leverage move ops leaders, CTOs, and HR teams can make right now backed by hard data from Okta, Gartner, and IBM Security.

Asana Engineering Lead Bradley Portnoy on AI Teammates

Forget everything you know about basic chatbots. Bradley Portnoy, our Engineering Lead for AI Teammates, is breaking down why the future of work isn't a copilot—it’s an agent. Unlike stateless AI, Asana AI Teammates live in your shared space, keep their memory, and collaborate out in the open on the Asana Work Graph. It’s time to move work forward, not just chat about it.

Asana for Resource Management: Maximizing Impact with AI

Discover how to streamline your team's workflow and optimize resource allocation using Asana's AI-powered platform. This demo illustrates how to effectively manage intake, assess capacity, and utilize smart automation to ensure the right people are working on the right initiatives. Chapters: Resources.

Stop Context Switching The 23 Minute Productivity Tax

Every time your team switches tasks, they lose 23 minutes of peak productivity and most managers have no idea it's happening. Context switching is silently draining your team's output, your P&L, and your competitive edge. A UC Irvine study shows it takes 23 minutes and 15 seconds to fully refocus after a single interruption. With 300+ daily switches per remote worker, that adds up to 115 hours of lost focus time per employee, per week — and a 40% drop in performance.

Miro AI Templates That Save Hours of Work

Your team's biggest bottlenecks have a shortcut. In this video, we cover the top AI-accelerated templates in Miro, including the AI Playground for product ideation, the Flowchart template that turns text into visual workflows instantly, and the Customer Journey Map template for building real customer empathy across your team. Each one combines proven frameworks with Miro AI so you spend less time on setup and more time on decisions that actually matter.