At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.

This report provides a narrative overview of employee productivity within the company. It aims to identify trends, highlight areas for improvement, and showcase employee successes.

Single sign-on (SSO) is your key to unlocking a world of convenience and security. Imagine logging in once in the morning and seamlessly accessing all your work applications, like Flowace, Google Drive, Slack, and Asana, without needing to remember multiple passwords. That's the power of SSO! It acts like a central hub, allowing you to use one set of credentials to access all your authorized applications. No more struggling to remember different passwords or wasting time logging in repeatedly.

What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern? Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from Day 1.

BigIn, a software company from Vietnam, has been a reliant partner of Zoho for the last two years. Watch Minh from BigIn as he shares insights about how his teams and customers employ Zoho Projects for small and large scale industries, and how enterprise companies in Vietnam largely benefit from its features, while also offering a glimpse of his personal favourite feature!

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

When scheduling messages, don’t forget to check the time zone of the person you’re sending to for extra consideration. 💻🕑

Managing remote freelancers can be challenging due to various factors such as different time zones, payment disputes, and struggles with low productivity. Workstatus offers a solution to alleviate these stressors and streamline freelancer management effectively.

Revolutionize your online meetings with Miro's seamless integration into video chat applications like Zoom and Microsoft Teams. This video provides a step-by-step guide on how to use Miro effectively during virtual meetings, making your collaborations more interactive and productive. Ideal for remote teams, educators, and anyone looking to add a dynamic visual element to their video conferences.