What’s one mistake you’ve made as an agency leader you’ll never forget? Several guests on this show have shared the same exact answer: “I wish I’d invested in my own financial literacy sooner!” But, what financial metrics should you focus on the most? Even if you answer that question—how do you (and your team) impact those financial metrics that matter most for your agency?

In this Basecamp Office Hours session (recorded live on February 8, 2023), Kimberly, Ashley and Chase share how the team at 37signals uses Basecamp to manage their day-to-day work. During this one-hour session, the team shows how the company uses Basecamp can be set up for company Human Resource functions, recruiting, and onboarding new employees.

Explore how leading companies are leveraging service and support to fuel growth and customer loyalty. This short dives into the strategic value of exceptional customer experiences, backed by insights from Gartner and Forbes, highlighting the transformative power of positive reviews and customer advocacy. Discover why happy customers are the cornerstone of retention and how service excellence can become your business's new growth engine.

New feature alert! With Craft.io, you can now gain valuable insights into numerical trends within your data. Effortlessly aggregate numerical values in table number and formula columns or calculate their averages for data consolidation and decision-making. Additionally, enhance efficiency by easily collapsing and expanding all your table groups. ABOUT CRAFT.IO.

Hear about how the right customer service technology can scale your business efficiently. Look no further for new and effective ways to prioritize support tickets.

Jira Service Management offers a variety of integrations with Microsoft Teams to facilitate effective communication, improve collaboration, and streamline the process of resolving issues. This video provides a comprehensive overview of the integrations between Jira Service Management and Microsoft Teams, including ChatOps for Incident Management, conversational ticketing through Chat, and the functionality of Jira Cloud.

Zoho Projects is an online project management tool that lets you plan, track and collaborate with ease. Effective project management software helps you organize your work, communicate with your team, and achieve your project goals, irrespective of whether you're a team of 5 or 500. Zoho Projects does this and more. It's a hassle-free tool that has a simple, easy-to-use interface, and a mobile application that facilitates your projects from anywhere, at any time. With task and issue management, time tracking, interactive feeds and forums, built-in analytics, document management, and budget tracking, Zoho Projects is the complete cloud-based project management solution.

Roadmaps are key for keeping everyone on your team headed in the same direction by communicating the strategic direction of your product. This is why we decided to take one step forward by introducing our new Cover Image Feature that empowers product managers and teams to create roadmaps that not only showcase their plans but also provide a visual and intuitive understanding of what's ahead. ABOUT CRAFT.IO.

Have you been pinged for a status update? Before you fire up the spreadsheets and docs, here's how to do it in Asana. Keep your team in the loop with status updates on projects, portfolios, and goals in Asana. Check out this video to learn how to share status updates using real-time data, the latest highlights, and Asana Intelligence. Then see how your meetings can focus on actionable insights instead of long status readouts.

Don’t let internet abuse run rampant in your organization. Take back control over web browsing with a free trial of BrowseControl. BrowseControl is an easy-to-use web content filtering software that helps organizations enforce policies, improve productivity, reduce bandwidth consumption, and meet compliance requirements - no matter where their users are located.