👏 On this episode, we’re joined by Peter Neels, Senior Director, Customer Experience Strategist of Zendesk. 👀 Peter shares his thoughts on the integration of AI within customer service realms, emphasizing the importance of a strategic, phased approach and the enhancement of both customer and agent experiences. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.