Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM. The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.

It’s safe to say the way we work has changed forever. Three-quarters (74%) of professionals expect remote work to become the standard, and we’re seeing more and more companies implementing remote or hybrid working policies. This has been accelerated by the pandemic, but the tide was already starting to turn long before that. The number of employees who work remotely at least once per week has grown by 400% since 2010.

Craft.io, the all-in-one product management platform, today announced an $8 million Series A funding round led by JAL Ventures, with participation from new investor Fosun RZ Capital, as well as existing investors Inimiti and Ron Zuckerman.

Season’s greetings from Zoho Projects! The launch of Zoho Projects 7 sparked a series of improvements in our product throughout this year. And we’re happy to end it on a high note with these latest updates.

Now anyone can customise the way that work gets done across teams, partners, customers and tools in Slack.

It's that time again! We've put together a roundup of the features released during Q3 2021 to refresh your memory. We hope you've enjoyed the new features released last quarter and as always, we’d love to hear your feedback.

We’re delighted to bring you exciting updates from Teamwork this month, featuring the new and improved Workload Planner, Table View in My Work, Ticket Templates, and our new emojis.