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Latest News

Day Zero for Freshworks

Yesterday, Freshworks reached an important milestone on our journey to deliver modern, intuitive, and delightful products to customers worldwide. We officially became a public company, trading as FRSH on Nasdaq. This was possible because of the dedication and commitment of our employees, customers, partners, and investors to a company that started 11 years ago with a small idea for a ‘fresh’ helpdesk. Now we have a family of products servicing over 52,000 customers.

Get closer to customers with the new Facebook Messenger App 2.0

We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.

Simpplr named 2021 Saas Award Winner in Best UX/UI in a SaaS Product

Simpplr is a winner in the 2021 SaaS Awards Program with Best UX/UI in a Saas Product! The SaaS Awards is a software awards program that celebrates innovation and excellence. Simpplr was chosen from over hundreds of organizations with entries from across the world, including the US, Canada, UK, Australasia and EMEA.

It's Here! Monitor Microsoft Teams Audio Video Conferencing

Exoprise released its long awaited Teams Audio Video Conferencing sensor. This sensor fully tests Audio/Video end-to-end capacity, throughput, and network performance through the actual underlying Microsoft Teams and Azure infrastructure. The Teams AV sensor provides deep insight into a network’s capability to handle the Teams/Skype Unified Communications (UC) platform.

Vision Helpdesk V5.6.2 Stable Version Released

Steps for the upgrade to V5.6.2 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.2 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example if you had installed on support folder you can rename support to support_bk and create new support folder.

Introducing new and improved calling buttons

At Wire, we constantly strive to provide the most advanced security and superior user experience. We understand how important it is to be efficient and productive, and how an intuitive design contributes to that. We are happy to introduce significant improvements to the buttons you see in Wire calls — making it easier for you to toggle mute, video and screen sharing during calls. In this article, you’ll read all about what changed and why we made these decisions.