Automations are rules you can set-up in your help desk system which perform actions on behalf of your team. Help desk automations are a necessary feature of a help desk system. They cut down on work, allowing your employees to focus on achieving more meaningful goals. Automations in OneDesk are particularly powerful, as they provide a method to manage moving parts, enable organization, and create an optimized workflow.

The software and cloud services industry has seen market-defying growth in recent years, but growth comes with its own set of challenges. As you add more customers and prospects, you’ll also find that you have more questions pouring into your support channels – everything from basic FAQs to the most complex technical questions – and your team is on the hook for every single one.

Is your remote work not flowing? Ok, we know, bad joke! We understand your struggle, and we know how important project management is for any business! Especially how crucial it is for companies with remote workers. When you’re working with a team of people who are spread out across different locations, it can be difficult to keep track of everyone’s progress and ensure that tasks are being completed on time. And that’s exactly why we are here!

Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover. According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.

A properly developed and shared product roadmap can add massive value to an organization — and provide a big boost to the product’s chances for success. When built and shared the right way, a roadmap can align key participants across the company around a shared set of goals and plans. It can build stakeholder enthusiasm for the product. And it can help ensure everyone is steering in the same strategic direction. But roadmapping is a challenging process.

Project management trends are a big part of what you pay attention to as a successful project manager. There’s a lot on your plate, from resource management to data analysis and proving the ROI of your strategies. It can all become overwhelming pretty quickly. Thankfully, the latest project management trends provide solutions that help take a load off and increase your chances of success. Below, we discuss some of these trends and give tips for implementing them effectively.

When it comes to connecting with customers, Zendesk is a fantastic solution. From Sales teams to Customer Support, over 100,000 businesses rely on Zendesk to create seamless customer experiences. With Zendesk being such a fundamental part of many businesses' data stack, it’s not surprising that many wish to visualize their Zendesk metrics on a live TV dashboard. In this article, we’ll take you through our step-by-step guide to setting up a TV dashboard for Zendesk.

The above definition of ITSM is an excellent basis for introducing what ITSM is all about. How do end users, be they external customers in a B2B or B2C environment, internal employees using IT systems, or even wider through the organization employees interacting with HR, Finance, and Facilities, gain value from the products and services offered?

Worker surveillance software isn’t just an invasion of privacy – it’s demoralizing.

The 9-5 workweek no longer needs to be the norm. Remote working has opened the floodgates and now there are various viable work models to consider.