CX organisations come in all shapes, sizes and configurations. And there are challenges and opportunities in every single one of them. Zendesk surveyed nearly 5,000 customer service decision-makers around the world to find how their organisation’s adoption of customer service and support best practice improves its ability to deliver superior customer experience (CX). The resulting 2022 CX Accelerator report uncovers fascinating insights about real-life pain points and clear calls to action.

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. That’s not only important for CX in general, but especially so in times when companies are tightening their belts and focusing on customer retention over acquisition: After all, wowing your existing customer base is 5x cheaper than acquiring new customers.

Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues. That has a flow-on effect to your client churn and operational costs. Yet many BPOs lack a strategic focus on increasing employee engagement levels as a means to boost performance and profits.

Here are two startling facts to ponder— This spotlights something that organizations tend to gloss over: the need to enhance, and potentially maximize, employee experience at the workplace. When companies neglect this, employees check out mentally, so to speak. In turn, this affects organization-wide KPIs in a tangible manner. On the flip side, organizations that strive for better employee experience see a positive impact on their bottom line and margins.

Being an entrepreneur in the 21st century is a very different experience than it was even 10 years ago! Maybe some of you remember giving out presentation cards and running from one meeting to another, now the internet has changed everything! There are no more presentation cards, but QR codes you can scan to have all the information you need about a specific person. Yes, QR codes are EVERYWHERE!

The rapidly-changing world of technology has brought plenty of new ways to stay connected with co-workers and get your work done. Employee Management Software is no exception. Employee Management Softwares are popping up everywhere as they help businesses and companies improve their staff management by simplifying and automating some tedious tasks, such as tracking employees’ productivity, tracking time spent on each project, assigning tasks, generating reports, and analyzing performance.

The life of a project manager is challenging. Without the right set of tools, it becomes too difficult to manage and organize projects efficiently. A project manager has to handle multiple things simultaneously, managing teams, their tasks, and the project while keeping everything organized and running smoothly. That’s why we’ve put together this guide on how to organize projects efficiently as a project manager. These are not golden nuggets of wisdom that will change your life overnight.

People that are inspired by success evaluate not only what they want to achieve, but also strategies and implementation solutions to reach their goals. They are continuously thinking about potential barriers or blockages, where they may find assistance, and how they will feel if they succeed or fail to reach their goals. This project tracker guide will help you get started. Professional development is a constant cycle of setting goals, changing actions to achieve those goals, and assessing progress.

As a project manager, you must have heard about different project management methodologies like Scrum, Agile and SAFe. While each of these is designed to better the management process and improve overall performance, it is important to understand the differences between various methodologies. Once you get familiar with the core values and features of each methodology, you can make more accurate decisions when choosing one to apply to your business.