Teams | Collaboration | Customer Service | Project Management

Latest Blogs

HaloITSM New Features Q3 2022

As we head into the fourth and final quarter of 2022, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the third quarter of 2022. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally.

How to Calculate Overtime Using Time Tracking Software

Are you calculating the overtime of your employees? If not, then it can be easier for you to calculate overtime using time-tracking software for your complete workforce. We know there were times when employees worked for the time they were not getting paid for but to complete their work before the deadline or to achieve their goals on time was more crucial for them.

Using Time Boxing to Increase Productivity

The secret of efficient time management is time boxing. This is when you literally need to think inside the box (NOT outside!). Arranging your time in systematic boxes helps you to crank through your work and boost productivity. If you are struggling to keep being productive this guide will be a real lifesaver. Keep reading our blog post and find out: Are you ready to make result-driven changes in your routine?

Three Types of CRM Software You Should Know

Customer relationship management (CRM) tools make it easy for brands to manage customer interactions and strengthen relationships. These tools help streamline communications and give you insight into your customers' needs. This way, you can develop strategies tailored to your customers’ needs. Besides, you may find many Salesforce Alternatives for CRM out there in the market that are affordable and fit your ecosystem.

Top 4 Automated Capacity Planning Tools for your business

The days of manually planning your business’ capacity are behind you. In today’s world, automation is the key to ensuring that your business can keep up with demand. Using one of the top 4 automated capacity planning tools, you’ll be able to predict your needs and ensure that you’re always able to meet customer demand.

A Complete Guide to Remote Project Management -(Tools, Practices, and Jobs

Project management is the process of achieving any goal with successive tasks and constant effort by the team. All type of project has a few basic aspects: budget, team members or individual, specific goals or objectives, and a complete schedule. Project management can be found in several job sectors. These job sectors are equally important for relevant tasks and job seekers. Project management skills and techniques can be a game changer for recruiting process.

10 best marketing automation software and platforms in 2022

Marketers can successfully execute technology to help them accomplish cool things that expand their brand, reach more prospects, and facilitate sales in closing more deals. The key to making it happen is choosing the right tools. Anytime you’ve shopped for marketing automation tools you’ve undoubtedly dug through extensive lists of options. The sheer comparisons are enough to make you give up and keep doing things the old way!

Organize / Separate Tickets for Multiple Departments

It is a common use case for multiple departments in an organization to want to work in a single OneDesk account, yet do not want to see the other departments’ tickets. For instance, the IT department and HR department may not want to see each other’s tickets either for privacy reasons or because they do not want to be bogged down by irrelevant work items. OneDesk has flexible tools to organize tickets as well as automatically route tickets to the right agents.