Teams | Collaboration | Customer Service | Project Management

Latest Blogs

How To Deal With Difficult Customers

If you’re in a customer-facing role, you’re more likely to interact with difficult customers who may be angry, demanding, aggressive, and sometimes even abusive. Learning how to deal with difficult customers and win people over with quality customer support creates a positive brand perception while also contributing to your career growth. Your customers could have had a bad day, and a small bug might be enough to throw them over the edge.

Effectively Using the Triple Constraint Triangle

Successful project managers juggle three core aspects of every project — cost, time, and scope — to move everyone toward the next big deadline. The triple constraintproject management triangle is a model that helps you visualize this process and make it a reality. Much like the three sides of a triangle, these three factors, also known as “constraints,” have to be balanced if you want to cultivate a successful project.

M-Files Process Maps 2.0: Add-On for Visual Thinkers

Do you like to scribble in a fresh notebook? Do enjoy working on a whiteboard? Are you an avid note taker? To-do list writer? Then, you're most likely a visual thinker. And, you're who we had in mind when we created M-Files Process Maps 2.0. M-Files users already have the smarter way to work with the complexities of document challenges.

The Effects of Good Customer Service

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.

How to Optimize Your Notification Logic with Automations

Notifications are an essential building block of every modern application and are now a core part of the user experience. They let you interact with your users by, for example, alerting them to potential risks, informing them about new product features, or simply engaging them through friendly check-in messages. Care must be taken, however — from the user’s viewpoint, the line between being engaged by relevant, timely notifications and feeling harassed can be thin.

The many benefits of project management automation

When most professionals hear the term “project management,” the first thing that comes to mind isn’t exactly a great image. Pedantic planning meetings. A never-ending sea of task completion emails. The project manager stopping by (yes, again) to ask about task status, interrupting the person from actually working on the task. Before the project managers boycott us, we’re secretly on your side.

7 Best Marketing Project Management Software (User Validated)

Looking for the best marketing project management software? Welcome to the club. With diverse viewpoints and overwhelming (as well as contradictory) information available online, identifying the best project management software for marketing teams can be challenging. To make things easier for you, we have rounded up the 7 best marketing project management software you can consider in your pros and cons list, and make an informed choice. Let’s get going.