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Technology

Gartner: 3 Ways AI Benefits Customer Service Organisations

Best-in-class customer service organisations are increasingly using AI as a competitive differentiator, especially as they face economic uncertainty and rising costs. Cost savings are just one benefit of AI in customer service. A recent report from Gartner, 3 Ways AI Benefits Customer Service Organisations,* explains how customer service organisations can use AI to move beyond cutting costs to adding value.

10 Benefits of Adopting a Cloud Data Warehouse for Enhanced Workplace Efficiency

With the evolution in Big Data and analytics, including the advent of cloud data warehouses, there is still beneficial information as to why Data Warehouse, including cloud data warehouses, is still a choice for many organizations that are introducing it to their IT architecture and infrastructure. The business size doesn't matter when it plays a key role in decision-making and business Intelligence.

How AI will Help Businesses Understand Customers Better l Conversations with Zendesk Podcast

On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.

Boosting Customer Support & Success with Data

Join Nicole Barrish and Liam as they delve into the world of data-driven customer support in this quick YouTube Short. They discuss the vital role that data plays in optimizing the customer service experience at their companies. They uncover the process of pinpointing essential factors that shape successful customer interactions and satisfaction and how frontline employees play a critical role in fine-tuning these procedures.

AI as a Tool for Creativity in Miro: The Quick Brown Fox Jumps in for a Tool Tour

How can we create by connecting organic intelligence and AI? Team Marie Beyssac & Martin Gleitsmann will hold space for a creative movement that encourages an organic approach to AI for human-centered designs and solutions. Join this tour of their favorite AI tools and design use cases to inspire new ways of thinking across the Miroverse. In this video: Explore thousands of community-driven templates at miro.com/miroverse, and transform the way you work today..

Freshworks brings generative AI to the Fortune 5 million

During Freshworks’ Q2 ’23 Launch Event on June 22, we unveiled new product features that can bring the power of generative AI to businesses of any size. Access to AI is necessary for these new tools to have lasting business impact. The market for generative AI is expected to reach $36 billion by 2028, a tenfold jump in five years. “AI is just not a buzzword anymore,” Freshworks founder and CEO Girish Mathrubootham explained to Diginomica.

Turbocharge your CX with Zendesk and AWS

The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers and supply chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative – and engaged with their customers in new and innovative ways – surged past the competition. Learn how to boost your retail CX with Zendesk and AWS.