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How AI is making more intelligent CX and service agents

The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a study by PwC, respondents ranked having a fulfilling job as the second most important factor (after salary) when looking for a new role. And if you’re someone who thrives on making others happy, a job that ticks both those boxes is customer service.

53 Impressive Generative AI Statistics You Need To Know

Generative AI is rapidly transforming the way we interact with digital systems. From the halls of Congress to the dorm rooms of TikTok users, generative AI is everywhere. It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. Here is a compilation of thought-provoking Generative AI statistics.

Step-by-Step Guide to Integrate InvGate Insight With Amazon Web Services

Virtual machines (VMs) located on cloud instances allow organizations to run diverse workloads on a shared physical server, optimizing resource utilization and adaptability. However, managing and monitoring these assets can pose challenges for IT professionals, as they can sometimes be hard to track and visualize. If you find yourself in this scenario, you need to learn how to integrate InvGate Insight with Amazon Web Services (AWS).

How InvGate Uses InvGate Insight

When we originally developed our products, and as we improve them over time, we are always oriented towards solutions we want to use. And there is no better proof than showing you how effectively InvGate uses InvGate Insight to implement our IT Asset Management (ITAM). Ricardo Mariño, Internal IT at InvGate, shared with us a thorough behind-the-scenes look at how Insight plays a crucial role in our day-to-day processes and operations.

Improving Efficiency and Accuracy in Software Testing with AI

Dive into the transformative impact of AI on software testing. From machine learning-enhanced test case generation to predictive defect analytics, discover how AI is setting new benchmarks in software quality and reliability. Understand the real-world applications with a deep dive into a tech startup's AI-powered testing journey. Find out how tools to manage remote employees can help.

Q3 '23 What's New: Zendesk Platform Announcements, Providing Agents with Flexible Tools

In this video, we will reveal our new announcements for the Zendesk Platform for Q3 of 2023. Highlights include hearing about all the new releases that provide agents with flexible, customizable tools that are both powerful and easy to use.

Protecting our user's security and privacy in the age of AI

At Wire, we believe that privacy and security are fundamental values – and that they should be protected, without any hesitation. This is why we collect as little data as possible – and strictly only collect information that we need to provide our services to you. Our headquarter is located in Berlin, Germany and almost all of our development takes place here. This means that we are regulated under the GDPR when it comes to the usage of personal information.

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Best Practices for SaaS and Network Incident Management

Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize the potential damage and get their systems back online ASAP. Integrated incident management and a strong End User Experience Management (EUEM) platform that provides synthetic and real-user monitoring is a foundation for meeting that objective.