It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, resulting in empty shelves and overstocked warehouses. Meanwhile, as the pandemic subsides, inflation is driving up the cost of goods and logistics, putting the squeeze on companies still recovering from the past few years. So it’s no surprise that manufacturers are looking for ways to cut costs whilst still maintaining quality.

The recent pandemic has changed the way we work and has forced millions of people to work from home. This shift has brought an unprecedented need for businesses to collaborate virtually. Miro, an online workspace for innovation, was on the front line of this change and quickly grew from 5 million users in May 2020 to 10 million in November 2020. Thanks to AWS, Miro has been able to handle this hyper-growth and serve over 50 million users today.

Employee engagement is critical in our ‘quiet quitting’ world, but companies struggle to understand and connect meaningfully with an increasingly distributed workforce. This is where our real-time Employee Listening comes in. By combining passive and active listening with AI, Simpplr can help deliver and improve the workplace and employee experience.

The authors of a Power and Prediction argue that to best utilize the predictive power of A.I., leaders should be able to answer three big questions about how the business will use it.

It’s clear that we’ve entered a new era in artificial intelligence and companies around the world are grappling with how to respond to this constantly evolving technology. Zendesk research indicates that AI will affect every customer touchpoint and businesses that want to remain competitive must have a thorough understanding of what consumers want and expect from the technology.