Teams | Collaboration | Customer Service | Project Management

There isn’t any getting around it, AI is being used in many aspects of modern life. It has opened up possibilities that simply didn’t exist before, and that is very exciting for users and creators alike. One of the ways that it has emerged is in live chat software.

Microsoft Copilot brought generative AI into everyday work by embedding assistance across Microsoft 365 apps. It positioned AI as a productivity layer for writing, summarizing, and searching—especially for organizations already locked into the Microsoft ecosystem. However, even Satya Nadella has openly acknowledged that early Copilot adoption has shown AI alone does not automatically translate into business outcomes.

Internal communications teams face a familiar problem: They’re drowning in execution while starving for strategy. Hours disappear into drafting announcements, chasing approvals, and coordinating rollouts. Meanwhile, employees ignore most messages, engagement drops, and leadership wants to see proof of IC’s business impact.

The AI-native workforce is about to change everything.

How Slack's real-time security architecture protects enterprise data in the age of AI.

Great ideas start in AI tools. With 87% of employees now using AI at work,* teams brainstorm ideas, shape plans, get quick context, and move fast with the help of AI every day. And they're not waiting for official company AI rollouts either—only 31% of organizations have an AI usage policy in place.* As a result, work is no longer happening in one place. Employees jump between AI tools and their existing tech stacks, scattering tasks, content, and thinking across them.

The talent you can’t afford to lose is already looking at the door. They’re watching AI reshape their industry and wondering if your organization can keep up. If your retention strategy hasn’t evolved, you’re already behind.