Workforce analytics has been around for quite some time now, and it is still going strong today. In fact, you might be surprised to learn that workforce analytics isn’t just a method of data collection and analysis. Instead, workforce analytics can actually be described as an umbrella term encompassing several separate processes and methods of gathering data and then using it to your company’s advantage to make better decisions and gain a competitive advantage over the competition.

In today's world, conversational AI technology has become an indispensable tool for businesses and individuals alike. Several conversational AI platforms are available in the market, each with its unique set of features and capabilities. Two of the most popular and widely used platforms are ChatGPT and Jasper AI. In this blog post, we will take an in-depth look at these two platforms, compare their features and capabilities, and help you understand the pros and cons of each one.

ChatGPT took the world by storm at the end of January and revolutionized the use of Artificial Intelligence (AI) for creating content. But what is ChatGPT exactly? In a nutshell, it’s a conversational AI model developed by OpenAI, an AI research lab based on natural language processing (NLP) and deep learning. It is designed to provide users with an easy and intuitive way to interact with an AI system in natural language. Keep reading to discover what it can do, how it works, and how to use it.

Frustrated by frequent ChatGPT downtime? Or perhaps by it churning out outdated or non-factual responses? You can overcome these limitations by exploring ChatGPT alternatives out there. While ChatGPT is an excellent artificial intelligence (AI) masterpiece, don’t be stuck when it falls short of your expectations.

If the recent hype around ChatGPT is anything to go by, the world seems to be reaching an inflection point in artificial intelligence (AI) and associated tools. (GPT stands for Generative Pre-trained Transformer, a large language model for generating text using deep learning.)

Microsoft had its corporate earnings call yesterday and posted weaker guidance. But guess what? Several hours later, the tech giant was hit by a networking outage that took down Azure and other services like Teams and Outlook, affecting millions of users globally.

ChatGPT is the newest social media sensation. According to Open AI’s President Greg Brockman, more than a million people signed up to try the chatbot in just five days of its launch. From writing codes and college essays to explaining scientific concepts, people seem to be putting it to the test – and we aren’t the exception. Designed to assist customer support teams, the chatbot has the potential to be a valuable tool for help desk agents.

Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. The only certainty is that the quality of customer experience (CX) is more important than ever. There’s a good reason why you should be ranking CX high in your priorities for the coming year.