Teams | Collaboration | Customer Service | Project Management

Search engine optimization (SEO) can be one of the biggest contributing factors to online success. There's a reason why SEO is one of the most sought-after services by businesses and has an expected $83.7 billion market reach by 2025. If you appear higher in search results of a competitive keyword, you get more site visits. And increased site visits expand brand awareness, boost credibility, and lead to more conversions. A well-planned SEO campaign is your best chance of getting to No.

When you are writing emails day in and day out to customers, it’s only natural for some support emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. Tiny errors like this could lead to a poor customer experience. However, you can fix these issues with a simple support email checklist. After all, writing a good email depends a lot on getting the basics right.

At Asana, we’re all about making cross-team collaboration seamless. Today, we’re excited to introduce Asana Flow, a suite of new features powered by the Asana Work Graph data model and purpose-built to drive effortless coordination for individuals, teams, and organizations.

When done right, workflows provide the clarity cross-functional teams need to reach their goals faster. Today, we’re making it even easier for you to visualize and build automated workflows. As a key part of Asana Flow, we’re thrilled to share a slew of new and customizable workflow templates created in collaboration with leading organizations around the world.

Recently, we discussed how change management became change enablement with a new version of ITIL, and what that meant for its application. But did you know that ITIL itself also went through a bit of a change? It's a little more subtle, and if you look at its current usage you might not even realize that a change even happened, but it represents a conceptual shift that might mean big things for its guidelines moving forward.